OVERVIEW
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ROLE PURPOSE
To contribute to the management and measurement of the company's corporate performance by translating strategic objectives into measurable indicators, maintaining Balanced Scorecards (BSC) and KPIs, coordinating performance targets and data validation with business units, and supporting quarterly and annual performance reviews and reporting. The role supports evidence-based decision-making and continuous improvement in accordance with the company's policies, procedures, and strategic objectives.
KEY ACCOUNTABILITIES & ACTIVITIES
This section describes the principal outputs required from the job.
Key Accountabilities
Key Activities
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Strategic Alignment & Performance Objectives
- Support the translation of the company's strategy and strategic objectives into measurable performance objectives and indicators.
- Contribute to aligning departmental performance objectives and indicators with corporate strategic priorities.
- Assist in documenting measurement approaches and expected outcomes for assigned objectives.
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Balanced Scorecard Development & Maintenance
- Prepare, update, and maintain Balanced Scorecards (BSC) for relevant organizational levels.
- Support the annual scorecard development cycle, including draft preparation, reviews, revisions, and approvals.
- Coordinate scorecard updates with relevant departments to reflect approved objectives and measures.
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KPI Definition & Target Setting
- Support business units in defining KPIs, performance targets, measurement methods, and supporting evidence requirements.
- Coordinate discussions and follow-up concerning proposed targets and the alignment of measures with strategic objectives.
- Maintain accurate documentation of approved indicators, targets, and methodologies.
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Performance Data Collection & Validation
- Collect performance results and evidence from business units, and verify submissions for accuracy, completeness, and consistency.
- Clarify data gaps and follow up with data owners before using information for evaluation and reporting.
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Performance Measurement & Analysis
- Analyze KPI results and performance trends to assess progress against approved objectives and targets.
- Identify performance variances, emerging gaps, and opportunities for improvement.
- Prepare evidence-based findings and recommendations to support performance discussions and corrective action.
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Quarterly & Annual Performance Reviews
- Coordinate and support quarterly and annual corporate performance review cycles.
- Track required submissions, validation activities, review milestones, and approvals against agreed timelines.
- Prepare performance review materials and follow up on outstanding actions with relevant stakeholders.
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Corporate Performance Reporting
- Prepare periodic corporate performance reports covering KPI results, target achievement, and key performance observations.
- Contribute to quarterly and annual performance outputs used in management and Board of Directors reporting.
- Present data and findings in clear, consistent tables, visuals, and executive-ready summaries.
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Stakeholder Coordination & Performance Improvement
- Maintain regular coordination with internal stakeholders to obtain performance data, evidence, and required approvals.
- Track stakeholder commitments and follow up on performance-related actions and deadlines.
- Contribute to improving performance management methods and practices based on review findings and analysis.
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Policies, Processes & Procedures
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.
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Information Security
- Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.
JOB SPECIFICATIONS
Academic and professional qualifications
Bachelor’s degree in Business Administration, Strategic Management, Industrial Engineering, Finance, Management Information Systems, or a related field.
Professional certifications in Balanced Scorecard (BSC), Key Performance Indicators (KPIs), Performance Management, or Strategic Planning are preferred.
Years and Nature of Experience
4–6 years of relevant experience in corporate performance management, strategic planning, performance measurement, KPI development, or a related field.
Experience in developing and monitoring Balanced Scorecards (BSC), managing KPIs, analyzing performance results, conducting quarterly and annual performance reviews, and preparing corporate performance reports for senior management.
Experience in stakeholder coordination, data validation, target setting, and identifying performance improvement opportunities.
