We are seeking candidates who are currently based in the United Arab Emirates (UAE) for opportunities within the company's Customer Success team. At the company Customer Success, we place our customers at the heart of everything we do. We strive to offer a consistent customer experience across all markets by harmonizing our ways of working, focusing on engagement, and driving analytics excellence. You will work as a Consultant responsible for collaborating on insights and delivery for Oman, Kuwait, and Qatar clients.
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Responsibilities
- Serve as the relationship owner within Customer Success to manage client relationships and execute critical communications.
- Responsible for identifying relevant stakeholders at Client (e.g., respective decision makers for service model, JBP, NPS, contract renewal).
- Work closely with the AD to develop strategic direction and service strategy to advance client’s priorities through JBPs and drive improved, measurable satisfaction with the company.
- Lead the JBP process and is accountable for identifying and aligning customer objectives, defining and tracking success, and incorporating analytic and data quality elements into JBP.
- Lead QBO and Client Review process, emphasizing service delivery and ROI elements, tracking priorities, and refining JBP to align with customer objectives.
- Lead and own the NPS process, frequently reviewing success metrics and client satisfaction.
- Build deep expertise and empathy for the Customer’s business and associated needs.
- Build meaningful relationships across multiple client divisions and develop a trusted advisor partnership with key customer stakeholders.
- Create value by leveraging existing company tools to advance Customer business objectives through strategic thought leadership.
Qualifications
- 1-2 years of experience in the CPG industry and/or related sales, category management, market research.
- Prior experience with the company (or similar) solutions preferred in the analytics space, including POS/Panel data.
- Strong knowledge of the CPG industry and client organizations.
- Proven experience in successfully leading complex client relationships.
- Ability to write and deliver effective proposals and presentations.
- Bachelor's degree.
Work Conditions
- Flexible working environment.
- Volunteer time off.
- Employee-Assistance-Program (EAP).
