It takes something special to drive the development and implementation of exciting products and services. That’s a job for our Consultant Partner Management within Professional Services. The team works closely with sales, customer service, partners, customers, and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly sophisticated, risk projects - from design to delivery. Join us to do the best work of your career and make a profound social impact as a Consultant Partner Management on our Professional Services team in Dubai.
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As a Consultant - Partner Management you will complement existing Partner Management and Field Delivery functions. You will:
- Travel within the entire CEEMETA region and support service sales and delivery by representing the partner component.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Join service sales planning to identify the best partner to engage.
- Engage as necessary to work directly with delivery teams & partners to ensure appropriate delivery performance.
- Ensure service delivery alignment and address issues promptly, being involved in escalations with partners.
- Drive integrated global/theatre partner program aligned to Line of Business (LOB) needs.
- Own strategic partner planning (18–24 months’ horizon) and local engagement in top countries.
- Rationalize and drive integrated global partner program agenda spanning GPS LOBs (the company deploy, consulting, residency).
- Utilize strong matrix and influencing skills to effectively manage relationships, including but not limited to Delivery, Resource Management, Field Operations, Service Sales, Procurement, and Finance.
- Develop globally consistent partner subcontracting programs/metrics to measure service partner quality & performance, driving continuous improvement.
- Lead in-theatre transformation and identify and incorporate industry best practices in collaboration with other Partner Managers.
Requirements
- Strong understanding of service delivery models and partner ecosystems.
- Excellent communication, presentation, and stakeholder management skills.
- Strong working knowledge of Microsoft Office products.
- Negotiation, conflict resolution, and problem-solving skills.
- Strong product/technology/industry knowledge with an ability to execute.
- Ability to work effectively in a team environment and willingness to travel extensively to engage with partners in-region.
Desirable Requirements
Location
Dubai, United Arab Emirates
