About the Role
It takes something special to drive the development and implementation of exciting products and services. In Consultant Partner Management within Professional Services, the team works closely with sales, customer service, partners, customers, and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly sophisticated, risk projects - from design to delivery.
Join us to do the best work of your career and make a profound social impact as a Consultant on our Professional Services team in Dubai.
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What You’ll Achieve
As a Consultant - Partner Management, you will complement existing Partner Management and Field Delivery functions.
You Will:
- Engage in structural classification and travel within the entire CEEMETA region to support service sales and delivery by representing the partner component. Foster a culture of accountability, collaboration, and continuous improvement.
- Join service sales planning to identify the best partner to engage. Engage strategically on accounts as necessary to work directly with the delivery team and partners to ensure appropriate delivery performance. Ensure service delivery alignment and address issues promptly, being involved in escalations with partners.
- Drive an integrated global/theatre partner program aligned to Line of Business (LOB) needs without direct engagement with customers or customer escalations.
- Own strategic partner planning with an 18–24 month horizon and local engagement in top countries.
- Rationalize and drive an integrated global partner program agenda spanning GPS LOBs (deploy, consulting, residency). Function as a strategic business partner with Technology Services (DTS) field delivery and field services sales teams to provide a variable partner subcontracting delivery model in alignment with the Delivery 18–24 months’ plan.
- Utilize strong matrix and influencing skills to effectively manage relationships, including but not limited to Delivery, Resource Management, Field Operations, Service Sales, Procurement, and Finance.
- Develop globally consistent partner subcontracting programs and metrics to measure service partner quality and performance, driving continuous improvement.
- Lead in-theatre transformation by identifying and incorporating industry best practices in collaboration with other Partner Managers. Collaborate cross-functionally with field delivery and other business partners to identify programmatic and systematic opportunities. Leverage cross-functional organizations for partner subcontracting support.
- Align with theatre delivery to accomplish annual AOP financial management targets. Support CWaaS and residency advisory efforts.
Essential Requirements
- Experience in strategy development and program/partner management.
- Strong understanding of service delivery models and partner ecosystems; ability to work effectively with senior management under matrix management.
- Excellent communication, presentation, and stakeholder management skills.
- Strong working knowledge of Microsoft Office products.
- Negotiation skills and conflict resolution/problem-solving skills.
- Possess strong product/technology/industry knowledge with the ability to execute.
- Ability to work in a team environment and willingness to travel extensively to engage with partners in-region.
Desirable Requirements
