About the Role
In this role, you will play a critical part in supply and demand planning, resource management, and optimization within the organization. Your responsibilities include ensuring effective sales and delivery governance, driving process improvement and operational excellence, coordinating budgets and forecasts, and employing data reconciliation and analytical problem-solving techniques. You will be responsible for management reporting and dashboarding, as well as stakeholder coordination and influencing, while maintaining structured documentation and governance. Attention to detail and follow-through are essential for success in this position.
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Responsibilities
- Maintain an integrated view of Data & AI resource supply and demand across existing resources, incoming recruitment/partner pipelines, in-delivery projects, backlog, and sales pipeline.
- Reconcile resource allocations across project plans, resource-management systems, and forecasts, identifying and resolving gaps or discrepancies.
- Facilitate regular supply-demand reviews with stakeholders and track agreed resource actions through closure.
- Strengthen governance around RFI/RFP reviews, deal qualification, and opportunity-to-project handover.
- Support adoption of the agreed Data & AI delivery methodology, templates, and governance checkpoints.
- Facilitate post-delivery feedback loops covering delivery performance, estimation accuracy, and lessons learned.
- Support budget and forecast preparation by aligning resource plans with delivery, backlog, and pipeline requirements.
- Maintain operational calendars, action trackers, and management dashboards covering resource health and delivery readiness.
- Identify process bottlenecks and drive standardization, automation, and continuous improvement across operational workflows.
- Develop and maintain SOPs, process maps, RACI matrices, and governance templates for critical processes.
- Provide Practice Leadership with reliable, decision-ready information on resource, delivery, and process performance.
Qualifications
- Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, Finance, or a related field.
- 6–8 years of experience in business operations, resource management, PMO, delivery governance, or workforce planning within an IT services or consulting organization.
- Strong understanding of resource supply-demand management and project-based workforce planning.
- Experience working with project managers, finance, recruitment, sales, and resource-management teams.
- Good understanding of project financial concepts including revenue, cost, margin, budget, and utilization.
- Experience working with project/resource management, ERP, or workforce-planning systems.
- Advanced working knowledge of Excel with strong capability in management reporting and data analysis.
- Strong written and verbal communication skills in English, with the ability to follow through across multiple stakeholders.
- Experience with resource-management platforms such as Clarity or equivalent systems.
- Experience supporting annual budgeting, forecasting, or headcount planning.
- Experience designing operational dashboards using Power BI or similar analytics tools.
- Background in process improvement.
- Understanding of the sales lifecycle, RFI/RFP processes, and delivery governance.
