You will plan, execute, and continuously improve payments delivery programmes while bringing a consultant’s problem‑solving toolkit to diagnose issues, structure analyses, and generate actionable recommendations. Alongside client delivery, you’ll support business operations (staffing coordination, pipeline/KPI reporting, governance, financial hygiene), helping our team run smoothly and scale impact.
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Key Responsibilities
- Deliver programmes with consulting discipline.
- Plan & run multi‑workstream deliveries using appropriate methodology; maintain schedules, RAID logs, decision logs, and evidence packs for audits and controls.
- Structure analyses (issue trees, hypotheses, KPI impact) to inform recommendations on activation, digital adoption, usage, ENR, and attrition; translate findings into clear next steps for Product, Ops, and Risk.
- Facilitate stakeholder cadences (weekly stand‑ups, SteerCos) across Product, Technology/Processor, Operations, Compliance, Marketing, and vendors; drive decisions and unblock delivery.
- Coordinate staffing & onboarding support, keeping trackers current (pipeline, role IDs, JD links).
- Compile monthly dashboards for programme health (milestones, risks, spend vs. plan) and team KPIs; circulate status updates and action trackers.
- Assist PMs with open PO reviews, accrual needs, and closure requests per policy; ensure documentation is audit‑ready ahead of month end.
- Capture lessons learned, update playbooks/templates, and drive adoption of collaboration and AI tools to improve efficiency and quality.
Payments Execution Examples
- Support platform changes & scheme updates with controlled cutovers and post‑launch stabilization (e.g., authentication/fraud tuning, wallet/tokenization adoption).
- Manage lifecycle programmes (activation, usage, balance build, retention) with defined cohorts, controls, and test-and‑learn design; monitor impact and iterate.
- Oversee card + companion wallet rollouts: product setup, partner onboarding, and tokenized wallet flows.
- Handle portfolio migration/conversion programmes tied to new propositions: phased plan (pre‑conversion → implementation → post‑conversion), comms, and BAU handover.
- Facilitate tokenization & wallet enablement (Apple Pay / Google Pay / Samsung Pay): launch MDES‑backed tokens, set up push provisioning, and complete commercial + technical onboarding.
- Design, launch, and scale end‑to‑end loyalty programs—from strategy & business case → platform/vendor selection & integration → earn/burn and catalog configuration → partner onboarding & GTM → migration & BAU handover → performance dashboards, governance, and continuous optimization.
Qualifications
- Proven track record running projects/programmes in payments or financial services and applying consulting methods (issue structuring, hypotheses, quant/qual analysis, recommendations).
- Core project management toolkit: Scheduling, RAID, stakeholder management, risk/issue mitigation, vendor coordination, cutover planning, and post‑launch stabilization.
- Consulting skills: Structured thinking, data storytelling, executive‑ready communications; comfort designing and running experiments (A/B tests) and reading KPI impacts.
- Operations savvy: Exposure to PO/accrual processes, time/expense hygiene, and KPI/pipeline reporting; disciplined documentation and controls.
- Tools: Advanced PowerPoint/Excel/Word; familiarity with BI/collaboration tools and PM platforms; openness to leveraging AI assistants in daily workflows.
- Proven experience in improving cadence, predictability, or audit-readiness in team operations.
Education
- Bachelor’s degree; advanced study/certifications (PMP/PRINCE2/Agile) are a plus.
- Excellent written and verbal communication; strong organization and multitasking; collaborative mindset.
- Ability to travel to client sites as needed.
Corporate Security Responsibility
All activities involving access to the company assets, information, and networks come with inherent risk. Every person working for, or on behalf of, the company is responsible for information security and must:
- Abide by the company’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach; and
- Complete all periodic mandatory security trainings in accordance with the company’s guidelines.
