As a Consultant, you will be responsible for collaborating on insights and delivery for clients in Oman, Kuwait, and Qatar. Your role will involve managing client relationships and executing critical communications to drive clients' priorities through joint business plans (JBPs).
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Responsibilities
- Serve as the relationship owner within Customer Success to manage client relationships and execute critical communications.
- Responsible for identifying relevant stakeholders at Client (e.g., respective decision-makers for service model, JBP, NPS, contract renewal).
- Work closely with the AD to develop strategic direction and service strategy to advance clients’ priorities through JBPs and drive improved, measurable satisfaction with the company.
- Lead the JBP process and is accountable for identifying and aligning customer objectives, defining and tracking success, and collaborating with other CS functions.
- Lead the onboarding process and own the setup of client onboarding in collaboration with other CS functions.
- Build meaningful relationships across multiple client divisions and develop a trusted advisor partnership with key customer stakeholders.
Qualifications
- 1-2 years of experience in the CPG industry and/or related sales, category management, market research.
- Strong knowledge of the CPG industry and client organizations.
- Proven experience in successfully leading complex client relationships.
- Ability to write and deliver effective proposals and presentations.
- Bachelor's degree.
Location
Sharjah, SH, United Arab Emirates
Work Conditions
- Flexible working environment
- Volunteer time off
- Access to LinkedIn Learning
- Employee Assistance Program (EAP)
