Location: On-site (New York, Dubai, Paris or Toronto)
Start Date: ASAP
Languages: English
Industry/Type: Luxury Hospitality / Digital Product & Content
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About the Opportunity
Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto.
We are looking for a Content and Product Manager — a hybrid role at the intersection of digital product management, UX and premium content lifecycle management. You will own both the functional roadmap and the storytelling engine across the company's luxury brand platforms, ensuring product improvements and content stay aligned with commercial booking targets and a strict luxury brand identity.
You will work on-site in one of the locations above, connecting global brand executives, on-property digital teams, copywriters and engineering.
What You'll Do
- Define, prioritise and manage the digital feature backlog for web and mobile touchpoints, aligning UX upgrades with commercial booking targets.
- Oversee regional content workflows, localisation and asset deployment, ensuring imagery and copy strictly match luxury brand identity.
- Guide product designers on digital layouts that elevate high-yield property dimensions, such as premium suites, fine dining and wellness features.
- Use ContentSquare, GA4 and A/B testing to analyse user friction, isolate booking drop-offs, and refine text and image layouts based on behaviour.
- Act as the central translator between global brand executives, on-property digital teams, copywriters and agile engineering squads.
- Keep product delivery and content operations in one plan, so new features launch with the right stories, assets and brand voice.
What We're Looking For
- At least 5–7 years' experience that mixes product delivery and digital content management, preferably in high-end hospitality, premium airlines or luxury consumer retail.
- Deep working knowledge of enterprise CMS suites (Adobe Experience Manager preferred), agile project trackers (Jira and Confluence) and enterprise analytics.
- A strong grasp of software delivery flows, matched with a refined eye for high-end digital design and brand voice.
- Experience running or partnering on CRO and A/B testing, and using behavioural data (for example ContentSquare and GA4) to improve layouts and booking performance.
- Clear spoken and written English, and the confidence to align senior brand, property and engineering stakeholders. French or Arabic is an advantage depending on location.
- Experience with localisation and multi-market content workflows is a plus.
Why This Role Matters for You
- Product and content in one seat: You will own the roadmap and the storytelling, rather than handing one of them off.
- Luxury storytelling with commercial targets: Shape how suites, dining and wellness are presented, with a clear line to booking performance.
- Data-informed design: Use analytics and testing to decide what changes, not only brand instinct.
- A central stakeholder role: You will be the translator between brand leadership, properties, writers and engineering.
- On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the luxury platforms and teams you will represent.
