About the Role
This position is responsible for supporting the day-to-day execution and coordination of the company's content operations, ensuring timely and efficient content delivery in line with the league's editorial and content strategy. The Content Operations Officer works closely with internal teams, company clubs, and external partners to coordinate content production, manage digital content workflows, and support the distribution and accessibility of content across relevant platforms.
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Operational Responsibilities:
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Content Requests & Coordination
- Manage and track daily content requests across departments and the Content team.
- Coordinate with relevant stakeholders to ensure timely delivery of requests.
- Follow up on pending requests and escalate delays when required.
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Production Operations & Cost Control
- Coordinate production assignments involving photographers, videographers, and Mobile Content Creators.
- Monitor production activities and related costs.
- Maintain accurate production records and ensure activities remain within approved budgets.
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On-Ground Content Operations
- Oversee on-ground content teams during matches, events, and company activities.
- Coordinate team assignments, schedules, access, and operational requirements.
- Ensure smooth execution and timely delivery of on-ground content.
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Live Content Operations
- Coordinate live content activities across TikTok and YouTube.
- Ensure operational readiness, platform access, and scheduling.
- Liaise with internal teams and external stakeholders to support live content delivery.
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Partnership Activation
- Support the activation of partnerships with third-party platforms and content partners.
- Coordinate content deliverables, campaigns, workshops, and partnership initiatives.
- Follow up with stakeholders to ensure agreed partnership commitments are delivered.
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Operational Tracking & Reporting
- Maintain trackers for content requests, production assignments, costs, and coverage activities.
- Monitor live content activities and partnership activations.
- Prepare regular operational updates and reports for the Content Operations Manager.
Strategic & Leadership Responsibilities:
- Ensure timely follow-up and completion of content requests across departments.
- Maintain effective coordination of photographers, videographers, and Mobile Content Creators.
- Monitor production costs and ensure assignments remain within approved budgets.
- Ensure smooth execution of on-ground content operations across matches and events.
- Coordinate and monitor TikTok and YouTube live content operations.
- Support the successful activation of company partnerships with third-party platforms and content partners.
- Maintain accurate operational trackers, cost records, and reporting.
- Identify operational issues and escalate them in a timely manner while supporting practical solutions.
Key Performance Indicators:
- Percentage of content requests completed within agreed timelines.
- Adherence to approved production budgets and accuracy of production cost tracking.
- Successful delivery of assigned on-ground content coverage.
- Number of photography, video, and Mobile Content assignments successfully coordinated.
- Number and successful execution of TikTok and YouTube live activities.
- Number of third-party partnership activations successfully delivered.
- Accuracy and timely completion of operational trackers and reports.
Qualifications:
- Bachelor’s degree in Marketing, Communications, Journalism, Media Studies, Business Administration, or a related field.
Experience:
- Minimum 1–3 years of experience in content operations, digital media, content production, social media coordination, or a related field.
- Experience working with sports organizations, media companies, or digital content teams is preferred.
- Familiarity with social media platforms and digital content management tools is an advantage.
Knowledge and Skills:
- Communication: Good verbal and written communication skills when dealing with internal and external stakeholders.
- Teamwork: Ability to work collaboratively with different teams and stakeholders.
- Organization: Strong coordination and organizational skills, with the ability to manage multiple tasks and deadlines.
- Problem-Solving: Ability to identify operational challenges and support finding practical solutions.
- Digital Knowledge: Understanding of social media platforms, digital content workflows, and content management tools.
- Adaptability: Ability to work in a fast-paced environment and adjust to changing priorities.
- Time Management: Ability to prioritize tasks and ensure timely delivery.
- Attention to Detail: Ensure content assets, schedules, and information are accurate and properly organized.
