We are embarking on an exciting new journey to define two additional operational arms within our Product & Tech department: Content Operations. Content Operations (ContentOps) is responsible for managing the lifecycle of talabat’s brand content, involving building the foundation for collaborative workflows across teams, optimizing tools, and ensuring high-quality content reaches our users. Be part of this exciting journey as the Content Operations specialist for on-app content at talabat. You will work closely in defining the new space and scaling the team. This role will work closely with our Content Designers, Researchers, and our Brand team.
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What’s On Your Plate?
Operational Excellence
- Drive the Content Ops strategy for on-app content, content users directly interact with inside the app (e.g., product/menu assets, promotional banners, etc.) by managing workflows from creation to execution of content.
- Manage the operational process on all on-app content products, ensuring adherence to quality & ops guidelines.
- Develop and maintain ops workflows for content to ensure timely delivery across teams, improving SLA & guideline adherence.
- Proactively identify inefficiencies in process & workflows, drive alignment, and implement solutions to improve ops efficiency.
- Review existing playbooks, identify gaps, and bring strategic solutions to refine processes for the day-to-day work of ContentOps.
- Bring strategic solutions for operational blockers across squads, ContentOps, and Product Ops ICs who run rollouts, drive syncs, and manage alignment sessions.
Content Quality Assurance
- Improve on-app content quality through ownership of content performance reporting & insights.
- Drive improvement on content quality through strengthening feedback & alignment across teams.
Team Collaboration
- Partner with Product, Brand, and Engineering teams to ensure tooling and automation enhance efficiency.
- Contribute to building a culture of transparency, learning, and operational discipline.
- Drive consistency and best practice in tools such as Airtable, Asana, Jira, Confluence, and other collaboration platforms to support visibility and accountability of the Product & Tech org at scale.
Requirements
- Minimum 5 years of experience in operations, design/creative experience, business operations, product, product operations, or a similar role.
- Experience in both creative space and product operations is a bonus.
- Ability to manage multiple projects simultaneously.
- Experience in leading cross-functional projects and teams.
- Ability to navigate ambiguity and drive clarity and alignment.
- Strong team player, with an ability to connect people and teams to our company vision.
- Drive key processes to enhance daily business and prioritize demands in a fast-paced environment.
- A proactive mentality and a desire to make an impact.
- Strong English skills, in both written and verbal communication.
- You have a voice that is human, personal, and matches our Product brand.
- Ability to think like a Product user and be invested in our users’ needs.
