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About the job
The goal of the company Logistics is to build a world-class last mile operation. The company Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost-effectively as possible.
To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a TREX (Transportation Excellence) Field Support, internally referred to as ACES Specialist.
As an ACES (the company Customer Excellence Systems) Specialist, you will drive process standardization across South America operations. As a member of the TREX team, you will contribute to optimizing the delivery stations operations, providing stations with sufficient knowledge and appropriate tools to improve quality-related KPIs. Your goal is to lead the Last Mile quality agenda by solving complex problems with simple and practical solutions through a deep understanding of the operation processes. Creating effective communication plans to provide visibility to all impacted teams within the organization will help enable overall process alignment.
Key job responsibilities
- Onground support and firsthand contact for station management regarding process improvements and benchmarking.
- Work on effective change processes and contribute to network standardization via best practice sharing.
- Monitor logistics and delivery success through established in-station and on-road performance indicators.
- Set up action plans and execute them to drive current performance to benchmark rates.
- Act as a key driver for successful order execution, positively influencing customer satisfaction.
Basic Qualifications
- Speak, write, and read fluently in English.
Preferred Qualifications
- Knowledge of Lean methodologies.
- Experience driving projects to improve operations and support-related processes.
- Proficiency in using the entire MS Office suite, especially Excel.
- Experience in problem-solving and delivering results.
Our inclusive culture empowers employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://thecompany.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
