About
The Continuous Improvements Manager supports, coordinates, and facilitates the implementation of new and improved structures, processes, and activities. Working closely with the company's teams and all levels of management within the Fulfillment Center (FC), you will report directly to the Regional Continuous Improvement Manager.
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For this role, you will need to be adaptable, challenge motivated, and thrive on implementing high-standard productivity and simplicity using Kaizen/PDCA methods with experience in Operations and Continuous Improvement. The ideal candidate loves to work on processes directly on the FC shop floor while systematically improving them. Curiosity, confidence to take calculated risks quickly, strong analytical skills, and a data-driven outlook with great communication skills are core characteristics for Continuous Improvements Managers.
In your role as a Site representative of the company's FC ACES team, you will drive improvements and the implementation of standards in our growing network at your site. Furthermore, you will be an essential part of a team that supports launches and implements new processes together with operations. The Manager will frequently interact with colleagues from our company's network and take a leadership role in the deployment of projects.
Key Responsibilities
- Manage the Fulfilment Centre improvement plan to focus on the best customer experience at the lowest cost
- Develop a culture of continuous improvement and lean thinking
- Serve as ACES network representative, validating alignment between site practices and network standards
- Contribute to and facilitate Kaizen activities
- Help drive the implementation of Lean Standard Work
- Train and support all levels in Kaizen activities
- Disseminate Lean Standard Work principles across teams
- Support and manage the Fulfilment Centre implementation agenda
- Coordinate and prioritise LSC process improvement activities and resources
- Monitor, audit, and drive adherence to operational standards - benchmark evaluation, standard work auditing, variation reduction, and LSC project validation
- Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers
- Standardize processes to the company's and ECCF benchmark standards
- Liaise between FC and company's/ROW to drive leverage of cross-CF process excellence
- Maintain strong relationships with company's/ROW Process Owners and FC Process Engineers
Work Conditions
Your day begins with an early morning Gemba walk, observing processes and engaging with associates to understand floor challenges. You'll review previous day's performance metrics, lead daily operations meetings, and drive immediate solutions for any variations. Throughout the day, you'll conduct standard work audits, coach teams on lean methodologies, and validate ACES network initiatives implementation. You might facilitate a Kaizen event, analyze performance data, or coordinate with regional teams on network-wide projects. Your role combines strategic thinking with hands-on execution, ensuring both daily operational excellence and long-term process improvements.
What makes this role exciting is the perfect blend of strategic thinking and hands-on execution. One day you might be solving immediate operational challenges, and the next you could be helping implement network-wide improvements that will shape the future of our operations.
Location
ARE, Abu Dhabi
Reporting Structure
You will report to the company's Regional Continuous Improvement Manager, with a dotted line reporting to the FC Site Leader. This dual reporting structure ensures strong site-level engagement while maintaining alignment with network-wide best practices.
