Coop - Data Analytics

Job Description

• Represent the Customer Experience results and findings for the business at various stakeholder forums
• Monitor NPS program across Bupa Arabia, and coach frontline team to drive NPS implementation and improvement by owning the NPS score, setting goals, communication, continuous employee education, etc.
• Track the service satisfaction for members using the customer heartbeat project to ensure that the feedback from this VOC channel is communicated and actioned by providers
• Support CX management to serve customer needs and improve customer experience
• Support in Kaizen projects to improve CX
• Generate insights and recommend improvement initiatives from CX measurements (NPS, Surveys, etc) to conduct analysis for further insights
• Support in identifying root-causes of deviation in day-to-day operations to implement improvements
• Coordinate with stakeholders in developing and ensuring business readiness plans that impact customer experience
• Recommend actionable insights from data mining to improve customer experience
• Create and maintain standardized data, dashboard development, and report automation.

Skills

• Good presentation skills
• Good Communication skills
• Problem-solving skills

Job Details

• Job Location: Jeddah, Saudi Arabia
• Job Role: Other
• Number of Vacancies: 4
• Preferred Candidate Career Level / Band: Student/Internship
• Nationality: Saudi Arabia
• Minimum Degree: Bachelor's degree