About the Role
We are currently seeking a Coordinator for Facilities Management Soft Services to join our Total Facilities Management Team in Dubai. This role involves assisting the Operations Manager and Account Manager in delivering contractual FM provisions related to Soft Services, ensuring timely and quality service for customers in accordance with contractual agreements. The Coordinator will manage a diverse cleaning team across multiple sites, oversee record-keeping and administrative tasks, and play a critical role in maintaining high standards of cleanliness and hygiene, as well as achieving exceptional customer satisfaction.
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Responsibilities
Financial:
- Ensure daily deployments maintained as per contractual agreements.
- Facilitate timely sharing of invoice information and client approvals.
- Monitor and maintain contractual KPIs as per scope.
- Provide efficient coordination for the smooth operation of Integrated Facilities Services (IFS).
Customer:
- Coordinate with all internal stakeholders for new contract mobilization.
- Maintain effective business communication with internal departments and clients.
- Address client escalations and operational needs promptly.
- Identify and resolve operational challenges to improve efficiency.
- Manage resources effectively to ensure smooth operations at all sites.
- Conduct regular cleaning audits on all contracts.
Process:
- Create work schedules aligned with contractual scope for seamless delivery.
- Report any service variations to the Operations Manager.
- Utilize CAFM systems effectively for required contracts.
- Maintain records related to disciplinary actions, incident reports, and annual leave.
Innovation:
- Identify and implement technology solutions.
- Develop new cleaning methods to enhance cleaning effectiveness.
- Create customized cleaning solutions tailored to client needs.
Selection Criteria
- 2-3 years of experience in a similar capacity.
- BICS certification or equivalent certification.
- Good English written and communication skills.
- Valid UAE driving license.
- Extensive knowledge of computer and reporting systems.
- Strong understanding of cleaning operations, including machines, chemicals, and processes.
