Coordinator sales support

About the Role
Ensure the highest level of quality when interacting with our customers, be customer-oriented, and create value for customers as well as for the company.

Responsibilities

• Support the Sales Executives with relevant sales tasks including follow-up on ongoing and new business with customers.
• Prepare and send rate quotations to customers.
• Monitor quotation and customer performance including tenders and follow-up with customers where required.
• Manage disputes and exceptions.
• Provide clear handover information to Customer Service.
• Assist Customer Service with problem-solving related to customer issues where required.
• Validate and input new customer data into Salesforce and FIS.
• Handle updates of CRM with customer calls, rate offers, and customer follow-ups done.

Qualifications

• University degree or equivalent.
• Good command of written and spoken English.
• Working knowledge of MS Office.
• Ability to work well with others and follow guidelines.
• Positive attitude.
• Knowledge of FIS.
• Receptive to new ideas and a drive for personal development.

Must Have:

• At least 2-3 years of experience in shipping and sales.
• Saudi nationality.