Coordinator sales support

About the Role
This role is focused on ensuring the highest level of quality when interacting with customers. The position demands a customer-oriented approach, aiming to create value for customers as well as for the company. You will be instrumental in supporting Sales Executives with various sales tasks, thereby contributing to overall business success.

Responsibilities

• Support the Sales Executives with relevant sales tasks including follow-up on ongoing and new business with customers.
• Prepare and send rate quotations to customers.
• Monitor quotation and customer performance including tenders and follow up with customers where required.
• Manage disputes and exceptions.
• Provide clear handover information to Customer Service.
• Assist Customer Service with problem-solving related to customer issues as needed.
• Validate and input new customer data into Salesforce and FIS.
• Update CRM with customer calls, rate offers, and follow-ups.

Qualifications

• University degree or equivalent.
• Good command of written and spoken English.
• Working knowledge of MS Office.
• Collaborative ability to work well with others and follow guidelines.
• Positive attitude.
• Knowledge of FIS is preferred.
• Receptive to new ideas and a strong drive for personal development.

Must-have

• At least 2-3 years of experience in shipping and sales.
• Saudi nationality.