About the Role
Job Holders at this level are capable of performing their duties based on broad and general guidance. They are primarily responsible for developing solutions to challenges that require analysis to understand, resolve, and address issues escalated from less experienced levels. Their role includes leading and analyzing business requirements, new requests, and complex change requests; assessing their impact and prioritizing them in alignment with the enterprise architecture and IT strategy.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Job Responsibilities
- Develop and implement demand planning and management methodologies and procedures in accordance with leading practices.
- Gather, analyze, and document business requirements, new solutions, and change requests. Assess and prioritize requests in alignment with the company’s strategy and enterprise architecture.
- Develop and monitor implementation plans for technical solutions and change requests and track their progress.
- Measure and monitor performance indicators related to technical initiatives and requests. Identify operational and technical gaps, risks, and challenges, and recommend appropriate solutions.
- Monitor the implementation of corrective actions and verify their effectiveness. Support change management and business transformation initiatives associated with technical solutions.
- Review and analyze test results, defects, and observations to ensure solution quality. Prepare and share periodic reports on the status of requests and progress levels.
- Adhere to all relevant policies, processes, and standard operating procedures to ensure that work is performed in an organized and consistent manner.
- Assist in resolving escalated issues and provide the necessary support to junior team members to ensure the efficient execution of work.
- Train junior employees on various job-related activities to ensure knowledge transfer, where applicable.
- Provide clear guidance, establish task priorities, assign and delegate responsibilities, and monitor the workflow of direct reports and junior employees.
Job Details
Communication and Contacts
Education
A Bachelor’s degree in Information Technology or an equivalent qualification is required.
Experience
A minimum of 4 years of relevant experience.
Competencies
- Business Solutions Testing and Quality Control - Proficient
- Collaboration and Communication - Developing
- Customer Focus - Proficient
- Enablement of Change and Innovation - Developing
- IT Change Management - Advanced
- IT Compliance - Proficient
- Professionalism - Proficient
- Project Management - Advanced
- Results Oriented - Proficient
- Solutions Requirements Planning and Articulation - Proficient
