About the job
The Corporate Information System (CIS) team builds the company's enterprise information systems, supporting the company's long-term operations and organizational growth while advancing governance in security, privacy, and compliance. Given the company's complex business model and scale, we work across HR, finance, legal, procurement, approvals, and workplace services.
We also lead the company's AI transformation, building the environments and agent tooling behind it, along with the organizational change that real adoption demands.
You will have a rare vantage point on how AI rebuilds the productivity of one of the world's largest technology companies, and you will build the products behind that change.
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Responsibilities
- Lead or co-lead the design and deployment of Agents/Skills for enterprise service AI products; deliver prototype designs and technical implementation paths; drive the definition and rollout of the product's AI form, ensuring solutions are both technically feasible and business-practical.
- Build product data metric systems (usage rate, completion rate, process cycle time, exception rate, employee satisfaction, and others); use data analysis and user feedback to continuously identify problems and validate hypotheses, driving product optimization.
- Treat AI transformation as a key thread in product evolution; systematically identify business scenarios that models and Agents can reshape for efficiency; embed AI capabilities into product architecture, process design, and interaction experience; drive enterprise service products from feature-driven to intelligence-driven, ensuring solutions are deployable, verifiable, and scalable in real business scenarios.
- Work with business and operations teams on solution design, product demos, launch promotion, and training; build a closed user-feedback loop to continuously improve product experience and business value.
- Continuously track corporate services industry trends, competitor developments, and technology evolution (including AI capabilities).
Qualifications
Minimum Qualifications
- Relevant AI delivery capabilities.
- Bachelor's degree or above.
- Experience designing and interpreting A/B tests.
- Excellent cross-departmental communication skills and a user-service mindset; able to independently engage business stakeholders and drive product implementation on the business side.
Preferred Qualifications
- Experience delivering AI products.
- Majors in computer science, information science, artificial intelligence, supply chain management, or related fields.
- Understanding of core technical principles such as large language models (LLMs), natural language processing (NLP), and machine learning; familiarity with application tech paths such as Prompt, Context, Harness, and CLI; able to communicate technical feasibility efficiently with R&D teams.
- Proficiency in common data analysis tools; able to identify problems and evaluate product effectiveness through data.
- Strong self-drive, results orientation, and resilience in a dynamic environment; continuous learning ability and passion for product.
Why Join
Inspiring creativity is at the core of the company's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As employees, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
We are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. Our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
