About the Role
Join our team as a Corporate Services Manager, responsible for managing the day-to-day activities of the Corporate Services department at the company M Square Branch and other corporate branches. This role focuses on ensuring effective organization, efficient service delivery, and robust control procedures while providing exceptional support to both local and international clients.
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Responsibilities
- Manage day-to-day corporate branch operations, ensuring effective organization, efficient service delivery, and robust control procedures.
- Provide high-quality support to local and international clients on account operations, electronic channels, payments, cash management, trade services, and other banking solutions.
- Act as the key liaison between Client Service, regional and global stakeholders, product teams, operations, and other internal functions.
- Deliver client service excellence by managing service issues, resolving escalations, and ensuring that client commitments are met.
- Identify and implement process improvements that enhance the client experience, streamline operations, reduce duplication, and strengthen relationships.
- Support business growth through needs-based product referrals, cross-selling, client analysis, and referrals to other company business areas.
- Maintain strong governance and risk management by completing operational checks, reviewing audit and regulatory recommendations, supporting information-security controls, and ensuring fair customer outcomes.
Requirements
- Strong knowledge of local and regional cash management with a proven track record in Client Services.
- Good knowledge and direct experience of service provision and how customer service impacts client perception.
- Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues.
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
- Excellent time management, planning, and organization skills.
- Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
- A full-time graduation degree of at least three years is essential for obtaining a UAE visa and/or work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory.
Benefits
- Opportunities for continuous professional development and flexible working arrangements.
- A commitment to fostering an inclusive and diverse environment where all employees are valued and respected.
You’ll achieve more at the company.
