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Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.
About the Role
We are currently seeking an ambitious individual to join our team as a Corporate Services Manager. The job holder is responsible for managing the day-to-day activities of the Corporate Services department at the M Square Branch and other corporate branches.
In this role, you will:
- Manage day-to-day corporate branch operations, ensuring effective organisation, efficient service delivery and robust control procedures.
- Provide high-quality support to local and international clients on account operations, electronic channels, payments, cash management, trade services and other banking solutions.
- Act as the key liaison between Client Service, regional and global stakeholders, product teams, operations and other internal functions.
- Deliver client service excellence by managing service issues, resolving escalations and ensuring that client commitments are met.
- Identify and implement process improvements that enhance the client experience, streamline operations, reduce duplication and strengthen relationships.
- Support business growth through needs-based product referrals, cross-selling, client analysis and referrals to other business areas.
- Maintain strong governance and risk management by completing operational checks, reviewing audit and regulatory recommendations, supporting information-security controls and ensuring fair customer outcomes.
To be successful in the role, you should meet the following requirements:
- Strong knowledge of local and regional cash management with proven track record in Client Services.
- Good knowledge and direct experience of service provision and how customer service impacts client perception.
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
- Excellent time management, planning and organisation skills.
- Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
- A full-time graduation degree of at least three years is essential for obtaining a UAE visa and/or work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory.
Benefits
You’ll achieve more with an organisation committed to building a culture where all employees are valued and respected. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
