About the Role:
The CPOV & Fleet Manager is responsible for overseeing the company's Pre Owned & Fleet operations across the UAE. This role involves executing strategic sales initiatives across corporate, SME, and dealer channels, requiring a comprehensive management approach to ensure synergy among stakeholders and meet growth budgets. The manager oversees a team of nine direct reports and plays a crucial role in expanding the business's market footprint while maintaining high customer service and satisfaction standards. This position directly impacts the organization’s financial health by optimizing fleet sales, pricing strategies, stock management, and customer relations.
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What You Will Do:
- Develop and roll out CPOV commercial programs for all brands, ensuring consistency and sharing of best practices.
- Roll out and maintain CPOV presentation standards, ensuring digital visibility and brand consistency across all brands.
- Set sales targets and drive KPI achievement for teams, managing performance evaluations and refurbishments while collaborating with Dealer Principals.
- Manage stock, including reconditioning costs, stock mix, trade-in penetration, and ageing stock, providing monthly performance reports.
- Conduct regular site visits to coach sales executives, develop action plans for improvement, and ensure training completion.
- Compile reports for transparency on business health, providing analysis and recommendations to the General Manager.
- Collaborate with Dealer Principals, Automall, and Aftersales for effective use of matrix reports in sales, buying, and estimation.
- Coordinate and manage buy-back returns, including negotiations, inspections, and residual value assessments.
- Engage with Centres of Excellence to share information, report findings, and implement best practices and initiatives.
- Ensure customer service and satisfaction through compliance with sales processes, comprehensive follow-ups, and feedback-derived improvements.
- Deliver budgeted fleet volume and gross margin, ensuring monthly target achievements and budget adherence.
- Enhance market penetration by introducing initiatives and business opportunities to grow market share and customer base.
- Secure and manage fleet tenders and contracts with UAE Government organizations to foster revenue growth.
- Participate in fleet product planning, supply chain, and marketing by providing customer feedback and collaborating on marketing plans.
- Manage fleet pricing strategies to optimize gross margin and unit sales against budget goals.
Required Skills To Be Successful:
- Advanced stock management and tactical commercial program development skills.
- Proven abilities in negotiating and closing deals effectively while interpreting and leveraging P&L for used cars.
- Exceptional training, coaching, and leadership skills to manage and develop sales teams.
- Highly developed quantitative and analytical skills with proficiency in data evaluation and presentation.
What Qualifies You For The Role:
- Strong knowledge of the used car sales and buying process, including F&I systems and methodologies.
- Substantial experience in Pre-Owned multi-site management within a franchised automotive environment.
- Proficiency in operating within the B2B sector, focused on commercial results and KPI delivery.
- Arabic speaking ability is preferred, with proficiency in English.
