Creative Project Manager

About the Role
The Services team is a key differentiator for the company, providing cutting-edge services that help customers grow. Centered on data-driven technologies and innovation, this team offers consulting, marketing, loyalty, and analytics to financial institutions and merchants globally. Within this team, Marketing Services develops and executes marketing programs that help clients achieve their goals. The Advisors Creative Desk is responsible for ideating and creating engaging, forward-thinking, on-brand content solutions that connect advertising partners, platforms, and a portfolio of brands.
As a Creative Project Manager, you will have a passion for business growth and ensure the seamless delivery of projects to clients. You will display a creative flair, enjoy working in a fast-paced environment, and manage multiple project deliverables effectively. This role demands excellent stakeholder management, communication skills, and a clear understanding of the end-to-end process of project delivery. Superior organizational skills and working knowledge of project management tools are essential, as well as the ability to tackle multiple creative projects simultaneously. Excellent time-management skills are necessary to thrive in this dynamic work environment.

Responsibilities

• Own the day-to-day management of creative projects from brief to delivery, ensuring timelines, scope, and quality standards are met.
• Track and manage project budgets, timelines, and resourcing plans; escalate issues proactively to senior leads.
• Lead client communication on project-level matters by responding to requests and maintaining clarity on deliverables and timelines.
• Develop and manage creative project briefs, translating client needs into clear direction for creative teams.
• Coordinate across creative, strategy, and production teams to drive delivery and maintain momentum.
• Work closely with creative leads and senior project managers to align on priorities.
• Monitor project progress, manage dependencies, and flag risks early to keep work on track.
• Run multiple projects in parallel, operating confidently in a fast-paced agency environment.
• Prepare and deliver regular project status updates and reporting for internal stakeholders and clients.
• Champion strong organizational practices and effective use of project management tools across the team.

All About You

• Minimum 8 years of experience in creative services, account, or project management roles, ideally at Account Director level, within advertising or creative agencies.
• Proven ability to manage complex projects end-to-end with strong organizational and multitasking skills.
• Experience working with multidisciplinary teams across creative, strategy, and production.
• Confident in briefing creative teams and maintaining clear project direction from kick-off through delivery.
• Comfortable managing client relationships on a day-to-day level with professionalism and clarity.
• Able to work independently, problem-solve on the fly, and perform well under pressure.
• Strong written and verbal communication skills in English.
• Bachelor's degree or equivalent.
• Willingness to travel as required.

Corporate Security Responsibility
All activities involving access to the company assets, information, and networks carry inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, the company is responsible for information security and must:

• Abide by the company’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach; and
• Complete all periodic mandatory security training in accordance with the company’s guidelines.