Critical Environment Program Manager

About the Role / About the Job
In alignment with our company values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. As a Critical Environment Program Manager, you will play a key role in delivering the core infrastructure and foundational technologies for the company's online services, including Bing, Office 365, Xbox, OneDrive, and the company's Azure platform. Our Cloud Operations & Innovation (CO+I) division focuses on personal and professional development, offering training and growth opportunities such as Career Rotation Programs, Diversity & Inclusion trainings, and professional certifications.

Our infrastructure comprises a large global portfolio of more than 100 datacenters and 1 million servers, managed by a team of subject matter experts supporting services for over 1 billion customers and 20 million businesses in more than 90 countries worldwide. We prioritize environmental sustainability and optimization in our datacenter design and operations as we meet the ever-changing business demands that position the company as a world-class cloud provider. Join us in CO+I and be at the forefront of empowering billions across the world!

Responsibilities
Data Center Operations

• Ensure compliance with data center business units and service-level policies.
• Engage with appropriate teams and resources to execute tasks or projects.
• Manage programs associated with area of responsibility.
• Demonstrate conscientiousness on cost, adhering to budget requirements and contributing to staying within budget.
• Follow and adhere to safety and security policies and procedures; report any safety or security issues or concerns immediately.
• Participate in Root Cause Analysis (RCA) process as appropriate.

Service Delivery

• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased datacenters to ensure optimal operational efficiency.
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).
• Reduce high-impact and human-error CE incidents year over year.
• Deliver on cost/energy efficiency initiatives.
• Support delivery of the datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters.
• Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed.
• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring.
• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs) and Landlord partners (including contributing to MBRs, QBRs).
• Work with regional and global peers to share and build best practices across the entire datacenter portfolio.

Data Center Work Environment

• Share best practices and assist others in learning roles, processes, and procedures.
• Provide mentorship across data centers for specific expertise.
• Seek training opportunities that fulfill the interests of the business as well as own career goals and objectives.
• Suggest ways to reduce risks in performing maintenance; work with others to accommodate scheduling needs.
• Propose improvements in implementation based on understanding.
• Contribute to a positive team environment by learning and adopting best practices.
• Contribute constructively during team meetings and in cross-disciplinary collaborations within the service team.

Ownership

• In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including availability, safety, security, customer service).
• Support escalation of issues to appropriate owners.

Qualifications

• High School Diploma or equivalent AND 2+ years of industry experience in a datacenter or other critical environment facility, or 3+ years of industry experience and college coursework.

Background Check Requirements:

• Ability to meet company, customer, and/or government security screening requirements are required for this role. This includes, but is not limited to, the following specialized security screenings:

• Company Cloud Background Check: This position will be required to pass the company Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 3+ years of experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU).
• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services.
• Experience working on large-scale CE projects.
• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.).

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, please reach out for support.