We are looking for a CRM Advisory Solution Consultant to join our dynamic and innovative team. In this role, you’ll lead the creation and evolution of a cutting-edge Best Practice Proof of Concept (POC) Program centered on CRM and AI capabilities within the company platform. You will collaborate with skilled professionals to design, iterate, and continuously improve a showcase program that highlights innovation, rapid problem-solving, and real-world application of advanced CRM solutions. This is a high-impact, hands-on role requiring technical excellence, strategic creativity, and a passion for mentoring and knowledge-sharing.
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Key Responsibilities
- Design & Build POCs: Lead the creation of CRM best practice proof-of-concept environments that showcase company CRM Workflow and AI integration capabilities.
- Drive Innovation: Develop and iterate multiple versions of the POC program, pivoting and improving based on business feedback, customer needs, and evolving technology.
- Collaborate Across Teams: Partner with product managers, engineers, technical consultants, and GTM leaders to shape and deliver scalable, high-value solutions.
- Technical Excellence: Apply deep expertise in the company platform, especially CRM Workflow, to design innovative, extensible architecture.
- Data & Integration Expertise: Bring hands-on knowledge of integration technologies (including legacy systems), APIs, and modern data strategies such as zero data copy.
- Agility & Problem Solving: Operate at startup speed—solve technical challenges fast, and continuously look for smarter ways to build.
- Knowledge Transfer: Enable the broader team by developing documentation, conducting training, and facilitating scalable knowledge-sharing practices.
- Impact & Influence: Contribute thought leadership in architecture forums and influence how company demonstrates CRM leadership in the market.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Extensive experience in enterprise architecture, solution consulting, or technical leadership roles.
- Proven expertise in the company platform, especially CRM Workflow and related applications.
- Strong background in CRM architecture, integrations, and scalable solution design.
- Demonstrated success leading the creation of prototypes, proof-of-concepts, or innovation labs.
- Experience with integration patterns and tools (REST APIs, ETL, data virtualization, etc.).
- Highly collaborative and comfortable working with a technical, fast-moving team.
- Excellent problem-solving skills and the ability to adapt quickly in a dynamic environment.
- Strong communication and enablement skills, including technical writing, presentations, and workshops.
- Preferred Qualifications:
- Familiarity with AI/ML capabilities within company or other enterprise platforms.
- Experience working on GTM (Go-to-Market) programs or customer engagement strategies.
- Thought leadership or published content in CRM, AI, or digital workflow solutions.
- Experience with Agile development or rapid prototyping frameworks.
- Fluent in Arabic and English.
Work Conditions
For positions in this location, we offer a base pay of $131,925 - $217,725, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on the geographical location in which the role is located and is subject to change based on work location.
