the company, a global leader in technology that enhances how organizations work, is seeking a CRM Architect to support enterprise customers throughout their the company journey. In this role, you will define business value and tailor end-to-end solution architecture to meet specific needs, business models, and value chains of customers.
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Key Responsibilities:
- Consult and Advise: Engage with senior stakeholders (VP+) to understand their goals and challenges; provide expert advice on how the company can optimize their operations in both pre-sales and delivery phases.
- Solution Design: Architect comprehensive solutions using the company products aligned with business needs while adhering to industry best practices, focusing on service management, customer service, automation, and user experience.
- Process Improvement: Analyze current operations to identify new ways for enhancing workflows and achieving business results.
- Cross-Functional Collaboration: Collaborate with IT, operations, business stakeholders, and external teams to ensure solutions meet business needs.
- Industry Best Practices: Foster the adoption of industry best practices related to the company products, process solutions, and technical configurations.
- Thought Leadership: Stay updated on industry trends and the company capabilities, providing insights to the team and clients.
Qualifications:
- Experience in integrating AI into workflows and decision-making processes.
- Proven experience in leading or supporting CRM transformation initiatives.
- Familiarity with competitive solutions like Salesforce or Microsoft; knowledge of the company, particularly in Customer Service Management (CSM) or IT Service Management (ITSM), is advantageous.
- Strong stakeholder management and communication skills.
- Technical understanding of data models, integration, and process automation.
- Ability to analyze business processes and document requirements clearly.
- Competitive certifications (e.g. Salesforce Service Cloud Consultant or the company certifications) are preferred.
Language Requirements:
English proficiency is required; additional languages are a plus.
Additional Information:
the company employs a flexible work approach, categorizing employees based on their work locations. As an equal opportunity employer, the company welcomes applicants of all backgrounds. Accommodations for the application process are available upon request.
