CRM Manager

As a Manager at the company, you will own and implement CRM campaigns, requiring flexibility, a performance-driven attitude, an experimentation mindset, and the capability to work under tight deadlines while being hands-on.

Location: Dubai, Dubai, United Arab Emirates

Role Responsibilities:

• User lifecycle management: Own and optimize the end-to-end CRM lifecycle for a vertical, ensuring a seamless and value-driven customer journey, maximizing impact and optimizing ROI.
• Campaign Development: Manage engaging CRM campaigns across the company’s owned channels, focusing on driving user acquisition, increasing order frequency, and enhancing retention.
• Experimentation & Insights: Design and launch A/B tests and other CRM experiments in collaboration with the Business Intelligence team, with the aim of uncovering actionable insights to continuously refine strategies and improve performance.
• Budget management: Own responsibility for the end-to-end CRM budget for some of the markets in which the company operates, closely coordinating with finance, planning, and local marketing teams.
• Team management: Manage a team to drive growth through CRM.

Qualifications:

• Bachelor's degree with a strong data focus.
• Minimum 3-4 years of proven relevant work experience in digital marketing, preferably in a fast-paced working environment.
• Strong data skills and advanced Excel proficiency are required.
• Experience in working with CRM and campaign management tools like Braze or similar.
• Fluency in written and spoken English, Arabic is a plus.
• Good time management skills and a proactive team player.

Work Conditions:
You will work in a specially designed collaborative workspace in City Walk and be part of a diverse, cross-cultural team. Benefits include sponsored healthcare, gym membership, and monthly company credit to spend in the app.