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CRM Manager

Unlock employer Dubai, United Arab Emirates Posted: 06 Jan 2026

Financial

  • Estimate: $55k - $80k*
  • Zero income tax location

Accessibility

  • Office Only
  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Intermediate
  • English: Fluent
  • Arabic: Preferred

Position

As a Manager at the company, you will own and implement CRM campaigns, requiring flexibility, a performance-driven attitude, an experimentation mindset, and the capability to work under tight deadlines while being hands-on.

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Location: Dubai, Dubai, United Arab Emirates

Role Responsibilities:

  • User lifecycle management: Own and optimize the end-to-end CRM lifecycle for a vertical, ensuring a seamless and value-driven customer journey, maximizing impact and optimizing ROI.
  • Campaign Development: Manage engaging CRM campaigns across the company’s owned channels, focusing on driving user acquisition, increasing order frequency, and enhancing retention.
  • Experimentation & Insights: Design and launch A/B tests and other CRM experiments in collaboration with the Business Intelligence team, with the aim of uncovering actionable insights to continuously refine strategies and improve performance.
  • Budget management: Own responsibility for the end-to-end CRM budget for some of the markets in which the company operates, closely coordinating with finance, planning, and local marketing teams.
  • Team management: Manage a team to drive growth through CRM.

Qualifications:

  • Bachelor's degree with a strong data focus.
  • Minimum 3-4 years of proven relevant work experience in digital marketing, preferably in a fast-paced working environment.
  • Strong data skills and advanced Excel proficiency are required.
  • Experience in working with CRM and campaign management tools like Braze or similar.
  • Fluency in written and spoken English, Arabic is a plus.
  • Good time management skills and a proactive team player.

Work Conditions:
You will work in a specially designed collaborative workspace in City Walk and be part of a diverse, cross-cultural team. Benefits include sponsored healthcare, gym membership, and monthly company credit to spend in the app.

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