CRM Sales Consultant

About the Role
The CRM Sales Consultant manages online leads, schedules showroom visits, and collaborates with the sales team to convert leads into sales. This role ensures timely follow-ups, maintains customer communication, and focuses on improving lead quality while achieving digital sales targets and KPIs. The CRM Sales Consultant contributes to increasing showroom traffic and enhancing customer satisfaction.

Job Responsibilities

• Receive and contact each online lead from salesforce.com.
• Ensure prospects are contacted within the agreed SLA with management.
• Convince each lead to visit showrooms in either Dubai or Northern Emirates in accordance with the guidelines and campaigns.
• Set appointments for customers with the Sales Consultant.
• Transfer leads to the Sales Consultant once an appointment is fixed.
• Schedule appointments in Sales Consultant's Outlook calendar for visits/test drives, etc.
• Work closely with the Sales team and follow up on customer visits to the showroom.
• Follow up with Sales Consultant on the status of leads.
• Increase customer visits to the showroom.
• Prospect existing data through calls and online platforms (emails, SMS).
• Convert digital call leads to showroom traffic and subsequent sales.
• Ensure customer satisfaction by following up with leads to confirm a positive experience.
• Follow up on unconverted leads and stay in touch with customers for future prospecting.
• Reduce the invalid leads ratio against total leads received.
• Collaborate with branch/sales managers while forecasting total digital sales for the month.
• Achieve the targets set by management for digital conversions.
• Meet quarterly non-financial KPIs.

Educational Qualification

• Bachelor’s degree.

Work Experience

• 2-3 years’ experience in Banking Tele Sales.

Competencies

• Strong proficiency in Excel.

Languages

• Very proficient in English; Arabic is a plus.