CRM Sales Consultant (Talent Pool)

About the Role
The CRM Sales Consultant plays a crucial role in managing online leads, scheduling showroom visits, and collaborating with the sales team to convert leads into sales. This position focuses on ensuring timely follow-ups, maintaining customer communication, and improving lead quality to meet digital sales targets and KPIs. The efforts of the CRM Sales Consultant aim to increase showroom traffic and enhance overall customer satisfaction.

Job Responsibilities

• Receive and contact each online lead from salesforce.com.
• Ensure prospects are contacted within the agreed SLA with management.
• Convince each lead to visit showrooms in Dubai or the Northern Emirates, following guidelines and campaigns.
• Set appointments for customers with the Sales Consultant.
• Transfer leads to the Sales Consultant once the appointment has been scheduled.
• Schedule appointments in the Sales Consultant's Outlook calendar for visits/test drives, etc.
• Work closely with the sales team and follow up after customer visits to the showroom.
• Follow up with the Sales Consultant regarding the status of leads.
• Increase customer visits to the showroom.
• Prospect existing data through calls and online platforms (emails, SMS).
• Convert digital call leads into showroom traffic and sales.
• Follow up with leads to ensure customers have a positive experience.
• Follow up on unconverted leads and maintain contact for future prospecting.
• Reduce the ratio of invalid leads against total leads received.
• Collaborate closely with branch/sales managers to forecast total digital sales for the month.
• Achieve targets set by management for digital conversions.
• Achieve quarterly non-financial KPIs.

Educational Qualification

• Bachelor’s degree.

Work Experience

• 2-3 years of experience in Banking Tele Sales.

Competencies

• Must have good Excel skills.

Languages

• Must be very proficient in English.
• Arabic is a plus.