The CRM Sales Executive will oversee market success of the company's CRM Workflows products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the company's sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.
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Responsibilities
- Oversee worldwide development of assigned account, including development and deployment of territory resources.
- Develop a sales strategy in the allocated territory with a target prospect list and a regional sales plan for your assigned account and/or territory.
- Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).
- Arrange and conduct initial Executive and CxO discussions and position meetings.
- Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing the company's Customer Industry & Workflows product(s) & solution(s).
- Develop a clear roadmap and building capabilities across our clients and the company's teams to promote an outstanding customer experience.
- Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the company's Customer & Industry Workflows platform.
- Own and lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other company Solution Areas to deliver outcomes-based solutions to our clients and prospects.
- In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners, and at industry events and seminars.
- Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition.
- Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales.
- Sales process management and opportunity closure.
- Ongoing account management to ensure customer satisfaction and drive additional revenue streams.
Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Experience in specialist solution sales, preferably within a CRM / Customer engagement / Customer Service Management domain.
- An understanding of the CRM, CX, or CSM solution-related business processes.
- Experience leading virtual or matrixed teams.
- Ability to understand broad, macro-level business IT needs for a prospective client.
- Extensive sales experience within complex software or platform solutions.
- Experience establishing trusted relationships with current and prospective clients and other teams.
- Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships.
- Able to thrive in a fast-paced, growing, deadline-driven environment.
- Willingness to go above and beyond to win in the market against stiff competition.
- Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences.
- Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in the company's internal and external eco-system.
- Excellent communication and presentation skills.
- Regional travel required up to 50%.
- Fluency in English.
Location
Dubai, United Arab Emirates
