CRM Sales Executive

About
The CRM Sales Executive will oversee market success of the company's CRM Workflows products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the company's sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support, and Professional Services.

What you will get to do in this role:

• Oversee worldwide development of assigned account, including development and deployment of territory resources.
• Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM products and CRM multi-workflow solutions.
• Arrange and conduct initial Executive and CxO discussions and position meetings.
• Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing the company's Customer Industry & Workflows product(s) & solution(s), orchestrating relationships as required.
• Develop a clear roadmap and build capabilities across our clients and the company's teams to promote an outstanding customer experience.
• Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the company's Customer & Industry Workflows platform.
• Own and Lead CRM opportunities while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other company's Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.
• Present our CRM Workflows offering directly to prospects, customers, partners, and at industry events and seminars in partnership with assigned Account Executive and Solution Consultant.
• Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition.
• Manage sales processes and close opportunities.
• Conduct ongoing account management to ensure customer satisfaction and drive additional revenue streams.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience in specialist solution sales, preferably within a CRM / Customer engagement / Customer Service Management / CX / CPaaS / CCaaS / SOM vendor.
• An understanding of the CRM, CX or CSM solution-related business processes.
• Experience leading virtual or matrixed teams.
• Ability to understand broad, macro-level business IT needs for a prospective client.
• Extensive sales experience within complex software or platform solutions.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships.
• Able to thrive in a fast paced, growing, deadline driven environment.
• Willingness to go above and beyond to win in the market against stiff competition.
• Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences.
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in the company's internal and external ecosystem.
• Excellent communication and presentation skills.
• Regional travel required up to 50%.
• Fluency in English.