ServiceNow is seeking a CRM Advisory Solution Consultant to join our dynamic and innovative team. In this role, you will lead the creation and evolution of a cutting-edge Best Practice Proof of Concept (POC) Program focused on CRM and AI capabilities within the ServiceNow platform. You will work collaboratively with skilled professionals to design and improve a showcase program that emphasizes innovation, rapid problem-solving, and real-world applications of advanced CRM solutions. This hands-on role requires technical excellence, strategic creativity, and a passion for mentoring and knowledge sharing.
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Location: Riyadh Region (Hybrid)
Work Conditions: Full-time, Hybrid
Key Responsibilities:
- Design & Build POCs: Lead the development of CRM best practice proof-of-concept environments that showcase ServiceNow CRM Workflow and AI integration capabilities.
- Drive Innovation: Develop and iterate versions of the POC program based on business feedback and evolving technology.
- Collaborate Across Teams: Partner with product managers, engineers, technical consultants, and GTM leaders to deliver scalable solutions.
- Technical Excellence: Utilize deep expertise in the ServiceNow platform to design innovative architecture.
- Data & Integration Expertise: Bring hands-on knowledge of integration technologies, APIs, and modern data strategies.
- Agility & Problem Solving: Solve technical challenges quickly and find smarter construction methods.
- Knowledge Transfer: Produce documentation, conduct training, and facilitate knowledge-sharing practices.
- Impact & Influence: Contribute thought leadership in architecture forums to showcase CRM leadership.
Qualifications:
- Experience integrating AI into work processes and problem-solving.
- Extensive experience in enterprise architecture, solution consulting, or technical leadership roles.
- Proven expertise in the ServiceNow platform, particularly in CRM Workflow.
- Strong background in CRM architecture, integrations, and scalable solution design.
- Demonstrated success in creating prototypes or proof-of-concepts.
- Experience with integration patterns and tools (REST APIs, ETL, etc.).
- Collaborate effectively in a dynamic environment.
- Strong communication and technical writing skills.
Preferred Qualifications:
- Familiarity with AI/ML capabilities within ServiceNow or other platforms.
- Experience in GTM programs or customer engagement strategies.
- Thought leadership or published content in CRM or AI.
- Agile development experience.
- Language Requirements: Fluent in Arabic and English.
Compensation:
The base pay for this position ranges from $131,925 to $217,725, plus equity (when applicable), variable compensation, and benefits. Individual compensation may vary based on qualifications and work location. Benefits include health plans, flexible spending accounts, a 401(k) Plan with company match, employee stock purchase plan (ESPP), and flexible time away programs.
Equal Opportunity Employer:
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, nationality, age, disability, gender identity, marital status, veteran status, or any other protected category.
Accommodations:
If you require a reasonable accommodation to complete your application or cannot use the online application process, please contact [email protected] for assistance.
