We are looking for a CRM Advisory Solution Consultant to join our dynamic and innovative team at ServiceNow. In this role, you will lead the creation and evolution of a cutting-edge Best Practice Proof of Concept (POC) Program focused on CRM and AI capabilities within the ServiceNow platform. You will collaborate with skilled professionals to design, iterate, and continuously improve a showcase program highlighting innovation, rapid problem-solving, and real-world application of advanced CRM solutions. This is a high-impact, hands-on role requiring technical excellence, strategic creativity, and a passion for mentoring and knowledge-sharing.
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Key Responsibilities:
- Design & Build POCs: Lead the creation of CRM best practice proof-of-concept environments showcasing ServiceNow CRM Workflow and AI integration capabilities.
- Drive Innovation: Develop and iterate versions of the POC program based on business feedback, customer needs, and evolving technology.
- Collaborate Across Teams: Partner with product managers, engineers, technical consultants, and GTM leaders to deliver scalable, high-value solutions.
- Technical Excellence: Apply deep expertise in the ServiceNow platform, especially CRM Workflow, to design innovative architecture.
- Data & Integration Expertise: Utilize hands-on knowledge of integration technologies, APIs, and modern data strategies.
- Agility & Problem Solving: Solve technical challenges quickly and continuously seek smarter building methods.
- Knowledge Transfer: Develop documentation, conduct training, and facilitate scalable knowledge-sharing practices.
- Impact & Influence: Contribute thought leadership in architecture forums and influence how ServiceNow demonstrates CRM leadership in the market.
Qualifications:
- Experience in integrating AI into work processes, decision-making, or problem-solving.
- Extensive experience in enterprise architecture, solution consulting, or technical leadership.
- Proven expertise in the ServiceNow platform, focusing on CRM Workflow and related applications.
- Strong background in CRM architecture, integrations, and scalable solution design.
- Experience leading the creation of prototypes or proof-of-concepts.
- Familiarity with integration tools (REST APIs, ETL, data virtualization, etc.).
- Collaborative team player with excellent problem-solving and communication skills.
Preferred Qualifications:
- Familiarity with AI/ML capabilities within ServiceNow or other enterprise platforms.
- Experience with GTM programs or customer engagement strategies.
- Thought leadership or published content in CRM, AI, or digital workflow solutions.
- Experience with Agile development or rapid prototyping frameworks.
Language Requirements: Fluent in Arabic and English.
Work Conditions:
- Full-time position with hybrid work options available.
- Compensation includes a base pay range of $131,925 - $217,725, plus equity, variable compensation, and benefits.
- Additional benefits include health plans, flexible spending accounts, a 401(k) Plan with company match, and family leave programs.
Equal Opportunity Employer: ServiceNow is an equal opportunity employer committed to creating an inclusive environment for all candidates.
