C&SP Regional Strategic Account Growth and Experience Lead

About the Role
The company is seeking a highly strategic, influential, and forward‑thinking leader to serve as the Strategic Account Growth and Experience Lead for the Cloud & Service Provider segment—the company's top regional priority segment. This role is accountable for driving strategic alignment, long‑term value creation, and regional coordination across the account ecosystem.

The Strategic Account Growth and Experience Lead partners closely with the SAE/RKAM and executive stakeholders to craft, refine, and govern the strategic account vision, ensuring the company delivers differentiated value, innovation, and relevance to the customer’s evolving needs. This role is responsible for translating the SAE/RKAM defined strategy into a unified Account Plan that aligns regional stakeholders, strengthens executive visibility, and drives cross-functional progress toward customer and organizational outcomes. The role focuses on strategic governance, executive visibility, customer insights, and long-range transformation—not operational execution.

Overview:

• Mission Driven Impact: Leads mission-based initiatives that drive measurable improvements in customer experience, satisfaction, and strategic value realization.
• Strategic Leader: A visionary who shapes long‑term strategy, influences senior internal and customer stakeholders, and ensures organizational alignment around shared priorities.
• Executive & Influential Communicator: Influentially articulates the SAE/RKAM’s defined strategy, translating it into a clear, compelling Account Plan that communicates strategic direction, business impact, and partnership value to executive stakeholders, cultivating engagement and alignment.
• Strategic Insights & Digital Excellence: Uses data, digital tools, and dashboards to elevate executive visibility, identify opportunities, and support high‑value decision‑making.

Essential Functions:

• Strategic Account Vision & Roadmap
  • Translate the SAE/RKAM’s defined account strategy into a clear, Account Plan that aligns internal stakeholders and guides long‑term engagement.
  • Anticipate market, technology, and customer shifts to guide program evolution.
  • Align regional business units, regions, and functions around strategic priorities and required actions.
• Strategic Vision & Governance
  • Apply long‑term, system-level thinking to select initiatives that deliver broad, sustained strategic impact.
  • Establish Account Governance routines that support clarity, alignment, and executive decision-making.
• Development Process Management:
  • Lead development of tools, dashboards, and strategic documentation that enable consistent visibility and alignment.
  • Ensure digital assets are standardized, scalable, and continuously improved.
• Continuous Improvement: Drive adoption of best practices and identify opportunities to improve consistency, predictability, and efficiency across account experience.
• Growth Initiatives: Track and support growth initiatives defined by the SAE/RKAM, including customer requested opportunities and long-term development themes.
• Value Differentiation: Continuously innovate and challenge the status quo to strengthen the company's unique value proposition.
• Business Reviews: Own strategic and operational preparation for BR’s, ensuring clear scorecard metrics, insights, strong storytelling, and action alignment.
• Regional Integration: Support integration of the account across regional and regional stakeholders, promoting collaboration and knowledge sharing.
• Digital Playbook, Trackers, Teams: Document, govern, and evolve the digital account playbook that defines Account Governance, workflows, and best practices, ensuring operational teams (execution, tendering, services, quality, supply chain) provide aligned inputs and maintain ownership of the operational components within the unified regional playbook.
• Customer Impact & Resolution Governance: Be fully informed on customer issues, risks, and needs, ensuring accountable operational teams drive full resolution; integrate key lessons learned into the account strategy and regional playbook to strengthen customer outcomes and future engagements.
• Dashboards & Trackers: Build and manage strategic customer‑facing dashboards (as appropriate) that enhance transparency, provide meaningful insights, and strengthen customer intimacy.
• Account Enablement & Onboarding Leadership: Lead account onboarding for all new members of the account team and support executive onboarding in new countries to ensure inclusion and alignment to the account strategy, governance model, and unified regional playbook.

Key Performance Indicators:

• Strategic Account Leadership & Enablement: Effectiveness in driving strategic alignment, visibility, and adoption of the Account Strategic Plan across regional stakeholders—measured by clarity of governance, cross functional engagement, and closure of actions by accountable teams.
• Account Operational Plan Excellence: Quality, clarity, and adoption of the unified Account Operational Plan, including stakeholder alignment, VOC integration, and the effectiveness of accountability frameworks used to drive action closure.
• Customer Impact & Resolution Governance: Impact customer experience through strong risk governance, oversight of issue resolution by operational teams, and integration of lessons learned into strategy, EBRs/QBRs, and the regional playbook.
• Mission Based Work: Successful delivery of strategic, cross functional projects annually, with clear KPIs, outcomes, and alignment from stakeholders, and measurable improvements communicated to leadership.

Qualifications:

• Experience: Minimum of 8 years leading large, complex, multi-geography programs or strategic initiatives.
• Education Background: Bachelor’s degree in Engineering, Information Technology, Artificial Intelligence, or a related field.
• Program Leadership: Proven ability to develop and govern programs aligned with strategic account direction.
• Customer Facing Experience:
  • Significant experience independently leading customer meetings, executive reviews, workshops, or strategic engagements.
  • Demonstrated comfort facilitating conference calls, delivering in‑person presentations, and appearing on camera for virtual customer or internal engagements.
• Internal Network:
  • Strong internal network with demonstrated ability to influence and collaborate across regional functions.
  • Demonstrated comfort facilitating conference calls, delivering in‑person presentations, and appearing on camera for virtual customer or internal engagements.
• Risk, Challenge & Opportunity Assessment: Skilled at identifying risks, recognizing emerging challenges, and uncovering opportunities to inform strategic decisions.
• Strategic Acumen: Strong understanding of business and commercial terms used in strategic account planning.
• Data Driven Communication: Skilled at using data and analytics to create clear, compelling messages for internal stakeholders and customer-facing engagements.
• Digital Proficiency: Strong digital fluency, including dashboards, analytics, and digital collaboration tools.
• Software Proficiency: Proficient in Smartsheet and Microsoft Suite Products.
• Communication Skills: Exceptional communication, executive storytelling, and influencing capabilities.
• Strategic Thinking: Innovative mindset with strong strategic and long-range thinking ability.
• Organizational Skills: Highly organized with strong prioritization and time management capabilities.
• Action Oriented: Proactive, accountable, and able to drive outcomes through influence.
• Flexibility: Adaptability to changing priorities and complex environments.
• Collaborative Attitude: Inclusive, team-oriented approach with strong cross functional collaboration.
• Cultural Sensitivity: Ability to work effectively across regions and diverse cultural contexts.
• Data Center Knowledge: Foundational understanding of data centers and associated systems/equipment.
• Certification (Advantageous): PMP certification preferred but not required.
• Ability to Travel Regionally: Travel requirements vary by account but may be up to 25%.

Key Competencies

• Strategic Thinking
• Influencing
• Digital Fluency
• Cross-Boundary Collaboration
• Customer Centricity

Rewards Designed for You
Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At the company, we’re here for what matters most to you. Discover more at our Career Page.

Country-specific programs and initiatives may be available.

Looking to Make an IMPACT with Your Career?
When you are thinking about joining a new team, culture matters. At the company, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join the company where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with the company – apply today!
€40 billion global revenue
+9% organic growth
150,000+ employees in 100+ countries

Diversity and Inclusion Statement
The company aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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At the company, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.