Customer Advisor

Join us to put AI to work for people. As a Customer Advisor, you will engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying the company methodologies.

Responsibilities

• Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges.
• Document and present insights and recommended solutions to meet customer goals.
• Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps, and document the full business case to justify action.
• Work with sales and customer success to help determine account plans and sales strategies for accounts in the region.
• Provide expertise to help assess and prioritize accounts and strategies.
• Identify and lead the creation of new intellectual property (best practices, white papers, workshops, etc.).
• Improve current methods and frameworks, and work with the company teams on a business consulting approach to sales.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 10+ years of relevant experience as a Management Consultant with exposure to cloud technologies or as a customer-facing strategy manager with a technology vendor.
• Executive/leadership experience working on digital transformation projects or enterprise software deployments preferred.
• Ability to simplify and communicate complex topics to an audience, particularly at the C-Level.
• High level of executive presence with a humble demeanor and enjoyment working in a collaborative environment.
• Ability to travel up to 40% of the time.

Work Conditions
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to the company employees depending on the nature of their work and their assigned work location.