Role Overview / Summary:
The Power & Controls Customer Business Director (CBD) is a strategic role responsible for building strong relationships with key personnel at all levels within the assigned customer base and developing an understanding of key stakeholders at the company. The CBD must demonstrate strong knowledge of the company's Power & Controls strategic business unit products and service offerings, along with an understanding of customer-specific requirements, market dynamics, and business strategies to prospect, develop, and grow the existing business portfolio.
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Primary Responsibilities:
The CBD is responsible for the Commercial Aftermarket sales customer interface for the company's Power & Controls. This role works closely with the Customer Excellence & Strategy (CES) Account Executive team, Airline Support Managers (ASM), and Field Service Managers (FSM) to ensure enterprise-level coordination. The CBD will collaborate to develop new business opportunities that support growth, ensure high service levels, manage risks, and maintain overall customer satisfaction.
Customer Management:
- Provide recommendations to support repair, spares, and inventory forecast/planning and corporate strategy initiatives for the company's Power & Controls.
- Own the Commercial Aftermarket sales customer interface for the company's Power & Controls, working closely with the CES Account Executive team to maintain enterprise-level coordination.
- Coordinate with the company's Power & Controls ASMs and FSMs to develop new business opportunities, raise any known technical issues, and track progress.
- Facilitate the resolution of customer satisfaction issues by leveraging functional Customer Service groups and product line program management.
- Support maintaining Executive briefing documents and strategy documents for assigned customers as required.
New Business Growth:
- Understand the customer’s organization, culture, structure, key decision makers, and the customer decision-making process. Be responsible for all the company's Power & Controls sales interactions within the customer base.
- Secure long-term Spare Parts or Component MRO agreements, Provisioning sales, and Modification & Upgrade program sales as specific activities.
- Maintain significant interactions with senior-level personnel at the company's customers for both existing and future programs, managing customer commercial relationships to support growth, ensure high service levels, and overall customer satisfaction.
Min Qualifications & Experience Requirements:
- A university degree and a minimum of 10 years of relevant work experience, or an advanced degree in a related field with a minimum of 7 years of relevant experience.
- Prior aerospace industry experience is required, along with relevant experience in aftermarket sales, business development, customer program management, or sales. CRM experience is preferred.
The company adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Location:
- United Arab Emirates
- Dubai, Media One Tower, Media City, Level 30
Contract and Travel Details:
- This role is full-time with expectations for travel as required, to meet customer needs and support business development efforts.
