About the Role
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The Customer Care Specialist will primarily handle inbound and outbound calls, providing essential support and guidance to clients regarding their stock brokerage accounts. This role requires excellent communication skills, a strong understanding of stock market principles, and a genuine passion for aiding clients in achieving their financial goals.
Key Accountabilities
- Handle incoming client inquiries via phone and email, delivering accurate and timely information about services and products.
- Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
- Educate clients on the use of trading platforms and tools.
- Resolve client complaints and issues in a professional manner, escalating complex cases to supervisors as needed.
- Follow up with clients to ensure resolution of their issues and satisfaction with the service provided.
- Collaborate with departments such as Client Services, Compliance, Sales, and Operations to ensure a seamless client experience and effectively resolve complex issues.
- Participate in team meetings and training sessions to remain updated on company policies and procedures.
Specialist Skills / Technical Knowledge Required
- Previous experience in a call center, customer service, or stock brokerage environment.
- Knowledge of stock market principles and trading platforms.
- Good presentation skills, poise, and product knowledge.
- Strong time-management and communication skills.
- Proficiency in Microsoft Word and PowerPoint.
- Ability to work under pressure.
- Fluency in both Arabic and English.
