Customer Care Specialist

About the Role

The Customer Care Specialist will primarily handle inbound and outbound calls, providing essential support and guidance to clients regarding their stock brokerage accounts. This role requires excellent communication skills, a strong understanding of stock market principles, and a genuine passion for aiding clients in achieving their financial goals.

Key Accountabilities

• Handle incoming client inquiries via phone and email, delivering accurate and timely information about services and products.
• Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
• Educate clients on the use of trading platforms and tools.
• Resolve client complaints and issues in a professional manner, escalating complex cases to supervisors as needed.
• Follow up with clients to ensure resolution of their issues and satisfaction with the service provided.
• Collaborate with departments such as Client Services, Compliance, Sales, and Operations to ensure a seamless client experience and effectively resolve complex issues.
• Participate in team meetings and training sessions to remain updated on company policies and procedures.

Specialist Skills / Technical Knowledge Required

• Previous experience in a call center, customer service, or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Good presentation skills, poise, and product knowledge.
• Strong time-management and communication skills.
• Proficiency in Microsoft Word and PowerPoint.
• Ability to work under pressure.
• Fluency in both Arabic and English.