The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.
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Location
Dubai, UAE
Key Responsibilities
- Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose the company architectures and bespoke solutions. Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations.
- Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment and act as the lead consultant for customer engineering teams.
- Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption and identifying strategic cross-sell and up-sell opportunities based on product usage data.
- Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
- AI Orchestration & Workflow Automation: Leverage AI agents and internal platforms to automate routine tasks and reclaim your time for strategic customer advisory.
- Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources.
Minimum Qualifications
- Fluency in English and Arabic (written and spoken).
- Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, or Technical Account Management.
- Architectural Mindset: Ability to design and articulate complex enterprise network and security architectures.
- Consultative & Advisory Skills: Excellent communication skills to translate deeply technical concepts into business outcomes.
- Commercial Mindset: Proven track record of operating in a quota-carrying environment and understanding of enterprise sales cycles.
- Communication: Exceptional presentation and stakeholder management skills.
- Technical Breadth: Depth in at least four technical areas, including Internet fundamentals, security, performance, AI proficiency, coding/scripting, or developer platform fluency.
Education
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Travel
This role may require travel up to 20–50% to attend customer meetings, conferences, and in-person team collaboration.
