As a provider of cutting-edge aircraft retrofit solutions, Boeing Global Services (BGS) is expanding the Customer Engineering team to continue providing exceptional customer service and technical expertise. The Customer Engineer will act as the main technical point of contact during Phase I (capturing the business) for both airline and leasing customers, involving continuous liaison to understand retrofit modification requirements, initiate proposal generation, and keep customers updated on proposal progress.
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Position Responsibilities:
- Engage with customers (Airlines and Lessors) to understand their retrofit modification requirements.
- Review aircraft configurations, provide technical expertise, and assist customers in selecting appropriate retrofit modifications.
- Communicate worldwide Regulatory and Airspace requirements to customers for potential configuration changes.
- Initiate the proposal generation process.
- Collaborate with internal teams to develop and present retrofit proposals.
- Support modifications across all business product lines: Interiors, Connectivity, Avionics, AP&S (Airplane Performance & Safety), and BCF (Boeing Converted Freighter).
- Develop and maintain relationships with internal and external customers, stakeholders, and partners.
- Monitor proposal progress and keep customers updated.
Requirements:
- Bachelor’s degree or higher in an engineering major or equivalent.
Preferred Qualifications:
- Solid background in aviation engineering with a deep understanding of aircraft retrofit modifications.
- Proven experience in customer-facing roles with exceptional communication and relationship-building skills.
- Experience working with airline and/or leasing organizations and FAA/EASA Part 21 design organizations.
- Good project management and organizational skills.
- Ability to collect, organize, synthesize, and analyze data; summarize findings; and develop recommendations.
Other job-related information:
- This vacancy is for an international, locally hired position in Dubai, UAE.
- Benefits and pay are determined at the local level and will be based on experience and qualifications in accordance with local law.
- Employment is subject to satisfying all labor and immigration formalities.
- Relocation assistance is not negotiable.
- This position does not require a Security Clearance.
- Employer willing to sponsor applicants for employment visa status.
- This position is not contingent upon program award.
- Not a Shift Worker (United Arab Emirates).
Location: Dubai, United Arab Emirates.
