About the Role
As a Customer Engineer, you will serve as a premier technical authority and trusted advisor, operating at the intersection of enterprise cloud architecture, strategic consulting, and technical pre-sales. You will own the technical relationship with prospective and existing clients across the entire customer lifecycle, from initial technical discovery and architectural whiteboarding to solution validation and commercial closure. By translating ambiguous business problems into resilient, scalable, and secure cloud platforms, you will be the driving force behind positioning the company as an essential cloud partner.
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This role encompasses end-to-end pre-sales execution. You will get hands-on with technology by designing, developing, and deploying high-impact technical assets, interactive demonstrations, and bespoke Proofs of Concept (PoCs) that validate complex architectures and de-risk customer adoption. In parallel, you will drive technical proposal management, spearheading rigorous responses to RFPs, RFQs, and strategic tenders. Working shoulder-to-shoulder with Technical Sales and Delivery teams, you will guide C-level executives and engineering teams through complex decisions, formulate accurate solution sizing and pricing, and facilitate a flawless transition into post-sales implementation.
Key Responsibilities
- End-to-End Pre-Sales Execution: Partner with technical Sales teams throughout the sales cycle to qualify opportunities, lead technical discovery, conduct whiteboarding sessions, and differentiate the company’s cloud capabilities.
- PoCs & Technical Prototyping: Design and build rapid prototypes, Proofs of Concept (PoCs), reusable architectural assets, and interactive demonstrations to validate customer requirements and secure technical wins.
- Tender & Proposal Management: Lead the technical authoring and architectural strategy for RFPs, RFQs, RFIs, and complex enterprise tenders, delivering rigorous infrastructure sizing, bill of materials (BOM), and deployment roadmaps.
- Cloud Architecture & Strategy: Formulate long-term, multi-cloud or hybrid-cloud technical strategies that modernize customer environments, uncover new workloads, and unlock business value.
- Customer Advisory & Workshops: Facilitate architectural reviews, deep-dive workshops, and executive briefings with customer engineering leads, architects, and C-level stakeholders.
- Handoff & Transition Planning: Coordinate with delivery, migration, and professional services teams to package the agreed solution into actionable delivery plans, supporting pricing, statement of work (SOW) alignment, and post-sales onboarding.
Technical Expertise
- Certifications: Active cloud architect or engineering certification with major hyperscalers (e.g. Google Cloud, AWS, or Microsoft Azure).
- Core Infrastructure: Demonstrated experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms, alongside experience migrating applications and services to the cloud.
- Hands-on Prototyping & Development: Practical experience with modern programming or scripting languages (e.g. Python, Go, Bash), infrastructure as code (Terraform, CloudFormation), and building functional PoCs or automated deployment templates.
- Security Architecture: Expertise in security concepts, including encryption, identity management, access control, attack vectors, and penetration testing.
- Systems & Development: Practical experience in programming languages, debugging, systems design, and building technical prototypes or demonstrations.
- Pre-Sales & Advisory: Prior background serving in a dedicated Solutions Architect, Cloud Architect, or deeply technical pre-sales capacity.
- Stakeholder Engagement: Proven experience engaging with, and presenting complex architectures to, technical stakeholders, business partners, and executive leaders.
Ready for your next chapter? Don’t worry about fitting into a rigid corporate mold—bring your perspective, your questions, and your ambition. Submit your details below, and let’s explore what we can accomplish together.
