The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes.
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Location: Dubai, UAE
Key Responsibilities
- Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to fit-for-purpose the company architectures and bespoke solutions.
- Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment and act as the lead consultant for customer engineering teams.
- Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
- Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders.
- AI Orchestration & Workflow Automation: Leverage AI agents and internal platforms to automate routine tasks, reclaiming your time for strategic customer advisory.
- Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources.
Minimum Qualifications
- Fluency in English (written and spoken). Arabic is a plus.
- Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, or Technical Account Management.
- Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
- Excellent communication skills with the ability to translate deeply technical concepts into business outcomes.
- Proven track record of operating in a quota-carrying or revenue-aligned environment.
Travel
This role may require travel up to 20–50% to attend customer meetings, conferences, and in-person team collaboration.
