Customer Engineer, Turkish Speaking

About the Job
At the company, we’re on a mission to help build a better Internet. We run one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. The company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. We value candidates who are builders and see the cracks in the Internet that others have learned to live with. Our culture is built on iteration, leveraging AI to improve continuously while ensuring every enhancement is shared across the team. If you prioritize curiosity over bureaucracy and see AI as a partner in solving tough problems, you’ll fit right in.
Available Location: Dubai, UAE
What You Will Do As a Customer Engineer
The Customer Engineer (CE) is a trusted technical advisor and architect of the customer journey. Responsibilities include:

• Technical Validation: Partner with Account Executives to lead technical deep-dive discovery, capturing business requirements and mapping customer infrastructure to the company architectures. Deliver tailored technical presentations and address complex technical objections during the sales cycle.
• Customer Adoption & Value Realization: Serve as the primary contact for customers, designing structured onboarding blueprints tailored to their environment. Monitor customer health scores and telemetry to ensure rapid time-to-value.
• Commercial Accountability & Expansion: Carry a variable quota tied to new business acquisition and manage ongoing account growth. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
• Trusted Advisory: Maintain a deep relationship with key stakeholders, providing thought partnership on architecture and deployment confidence while identifying potential risks early.
• AI Orchestration & Workflow Automation: Use AI agents and internal platforms to automate routine tasks, allowing focus on strategic customer advisory.
• Education & Enablement: Collaborate with the Enablement Team to build technical resources and educate internal teams and customers on best practices.
  Minimum Qualifications
• Fluency in English and Turkish (written and spoken).
• Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering).
• Ability to articulate and design complex enterprise network and security architectures.
• Excellent consultative skills with the ability to translate technical concepts into business outcomes.
• Proven track record in quota-carrying environments.
• Exceptional presentation and stakeholder management skills.
• Breadth in at least four of the following technical areas:
  • Internet fundamentals: Understanding of OSI model, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
  • Security: Expertise in WAF, Bot Management, Firewalls, (M)TLS, Zero Trust, and SASE concepts.
  • Performance: Understanding performance metrics such as speed, latency, caching, and HTTP/2.
  • AI Proficiency: Familiarity with AI-assisted scripting and LLM utilization.
  • Coding/Scripting: Proficiency in languages such as Python, JavaScript, or similar for integration scripts and API connectors.
  • Developer Platform Fluency: Experience in building or scaling applications using APIs and observability tools.
    Strongly Preferred Qualifications (The "Good-to-Haves")
• Technical Enablement: Experience creating and delivering workshops or documentation for customer adoption.
• Applied AI Knowledge: Familiarity with LLM orchestration and RAG architectures.
• Regulatory Knowledge: Understanding regulatory requirements like PCI DSS, HIPAA, and SOC 2.
• Hyperscaler / Digital Native Background: Background in larger tech firms or startups is valued.
  Education
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
  Travel
• Travel may be required up to 20–50% for customer meetings, conferences, and industry events.
  What Makes the Company Special?
  We are committed to protecting the free and open Internet and have programs like Project Galileo and the Athenian Project to support civil society and government initiatives. Additionally, we released 1.1.1.1, a privacy-centric public DNS resolver.
  This position may require access to information protected under U.S. export laws, and any offer may be contingent upon authorization to receive such software without sponsorship for an export license.
  The company is an equal opportunity employer, committed to diversity and inclusiveness. We encourage applicants from all backgrounds regardless of race, color, religion, gender, or other statuses protected by law. Reasonable accommodations for individuals with disabilities are available.