Customer Experience Manager

Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

Location
Abu Dhabi, Abu Dhabi, United Arab Emirates

Job Description
The role holder is responsible for managing, developing and driving cross-functional programs that help transform customer experience and create the building blocks for a customer-centric organization.

• Implementing and measuring service standards across all touch points of customers' interactions across all segments, channels, products and transactional functions.
• The role holder will adopt a customer-friendly approach with adequate controls thus influencing improvement in customer satisfaction.
• Identifying trends and areas for potential experience improvement and monitoring and reporting performance against customer experience KPIs and service levels.

Requirements

• Bachelors Degree in any related field
• Minimum 5 years of experience