Customer Experience Manager

The role holder is responsible for managing, developing and driving cross-functional programs that help transform customer experience and create the building blocks for a customer-centric organization.

Responsibilities

• Implementing and measuring service standards across all touch points of customer interactions across all segments, channels, products, and transactional functions.
• Identifying trends and areas for potential experience improvement and monitoring and reporting performance against customer experience KPIs and service levels.
• Supporting the Customer Experience team in reporting & analysis requirements and in the development and implementation of various initiatives within business areas.

Requirements

• Bachelors Degree
• 5 years of relevant experience

Location
Abu Dhabi, Abu Dhabi, United Arab Emirates