Industry / Sector: FMCG & Consumer Goods
Location: Dubai, United Arab Emirates
Experience: Relevant experience in customer research, insights or experience design
Academic background: Master's in Psychology, Marketing, Business Analytics or related field, or equivalent professional expertise
Employment type: Full-time
Work arrangement: On-site, Dubai
Salary: Negotiable, depending on experience
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
About the role
The company in the FMCG & Consumer Goods sector is searching for a Customer Insights & Experience Research Lead based in Dubai. This role is focused on leading applied customer research and transforming both quantitative and qualitative findings into tangible service improvements.
Key responsibilities
- Design surveys and research plans.
- Analyse customer journeys, feedback and service metrics.
- Present insight reports and improvement priorities.
- Coordinate research stakeholders and external partners.
Qualifications & skills
- Strong understanding of research methods, survey design and data interpretation.
- Experience in qualitative interviewing and effective presentation skills.
- Familiarity with Excel, SPSS, R or BI tools is advantageous.
- Relevant postgraduate qualification or equivalent demonstrable expertise in the field.
- Proficiency in English and ability to work collaboratively in a multicultural environment.
Who can apply
Master's or MBA graduates and early-to-mid-career professionals with the relevant experience are encouraged to apply. Equivalent demonstrable expertise will also be considered.
What we offer
- Opportunities for career development and professional growth within an established organisation in the FMCG & Consumer Goods sector.
- Exposure to a dynamic, international and multicultural work environment.
