You will be part of the Customer Outcomes team, which aims to accelerate platform adoption and enhance customer outcomes through a suite of services delivered by exceptional consultants. We leverage our ecosystem of partners, best practices, and tools derived from thousands of successful customer engagements.
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The role of the Customer Outcomes Principal Platform Architect is a technical advisory position responsible for aiding customers in establishing a robust technical foundation on the platform and architecting solutions that enhance results. This consultative role focuses on guiding the company's, partner, and customer team members towards developing a technical architecture conducive to long-term success. Key responsibilities include:
- Collaborate with customers across various roles such as executives, platform owners, enterprise architects, and development teams during solution selling, structuring, and implementation.
- Serve as a technical authority across multiple engagements to steer customers, partners, and internal teams towards successful solutions.
- Build relationships with technical and business leaders to comprehend how the platform fits into their digital transformation strategies.
- Develop customer roadmaps translating goals into tangible outcomes.
- Convert business information and technological needs into an architectural blueprint to meet complex objectives.
- Work alongside customers' Enterprise Architects to advocate for the platform as the standard digital transformation platform linked with their core applications.
- Oversee technical governance and the operational model of delivery.
- Maintain instance health by collaborating with engagement teams to mitigate technical debt and align with best practices.
- Assist in sales activities by providing scope and estimates for engagements and changes.
- Contribute actively to best practices and insights related to the platform.
- Keep skills and certifications current for relevant key workflows.
- Mentor others to support their professional development.
To be successful in this role, candidates should possess:
- Experience with integrating AI into work processes and decision-making.
- 12+ years of progressive experience within a professional services organization or equivalent education/experience.
- Management consulting background.
- Willingness to travel up to 80%.
- Ability to drive complex issues through systematic analysis and resolution.
- Exceptional communication skills to convey complex information to diverse audiences.
- Certifications relevant to aligned workflows.
- Extensive program experience managing architecture and design.
- Enterprise architecture and cloud application technology proficiency.
We embrace flexibility and trust in our distributed work environment with categorized work personas for our employees based on their tasks and work locations.
The company is an equal opportunity employer, ensuring that all qualified applicants will receive consideration for employment regardless of race, color, creed, religion, sex, sexual orientation, nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other legally protected category.
