You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies, and tools based on our experiences from 1000's of customer engagements.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
The Customer Outcomes Senior Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the company platform and design solutions that improve outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations, and the technical health of the platform. This is a consultative role focused on guiding the company, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
- You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
- Provide a variety of knowledge across multiple workflows.
- Develop relationships with technical and business leaders at the customer site to understand the role of the company in their digital transformation vision.
- Translate goals to outcomes into a customer roadmap.
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
- Engage with the customer's Enterprise Architects to position the company as the digital transformation platform standard, integrated with the customer's core applications.
- Manage technical governance, and a delivery operating model and governance.
- Ensure instance health by working with the engagement team to reduce technical debt and align to the company leading practices.
- Support the sales effort by scoping and estimating the engagement and change orders.
- Be an active contributor of leading practices and expertise related to the company platform.
- Maintain skills / certifications on relevant aspects for assigned workflows.
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 8+ years progressive experience as part of a professional services organization, or equivalent education/experience.
- Management consulting experience.
- Ability to travel up to 80%.
- Creativity with comfort running programs independently within a "startup paced" environment.
- Success driving complex issues through analysis and resolution.
- Company certifications in aligned workflow.
- Industry domain expertise in relevant industry.
- Large program experience leading architecture and design.
- Enterprise architecture experience.
- Cloud application technology experience.
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in-office) are categories assigned to the company employees depending on the nature of their work and their assigned work location.
