About the Role
Ever wondered what it takes to power truly seamless customer experiences at a world-class airline?
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In this role, you’ll shape and drive the Dynamics 365 Customer Engagement (CE) roadmap, ensuring it supports our ambitions across commercial, loyalty, and customer service.
You will own the roadmap, driving capabilities across sales, marketing, loyalty, and customer service, ensuring a seamless and personalised guest experience across all touchpoints.
The role involves:
- Defining product requirements
- Overseeing configurations and integrations
- Monitoring performance (KPIs such as conversion, NPS, and adoption)
- Collaborating with cross-functional teams to deliver scalable, data-driven solutions that enhance customer lifecycle value
Central to your success in this role, you'll drive platform configuration and customisation, including workflows, Business Process Flows, Power Automate, Copilot Studio, and AI Builder.
If you’re ready to build, shape, and elevate a world-class platform, then we’d love to hear from you. Let’s create something exceptional, together.
About You
Degree qualified, you will demonstrate a minimum of 7 years experience in Microsoft Dynamics 365 across airline, travel or loyalty driven industries.
You'll bring hands-on experience in:
- Sales
- Customer Service
- Marketing
- Field Service modules
Along with a strong understanding of integrations, data, and customer journeys.
You are analytical, customer-focused, and tech-savvy, with proven experience defining product roadmaps, writing user stories and requirements, and working in Agile environments.
We'd love to hear from you even more if you have strong experience managing product roadmaps and Agile delivery (PRDs, user stories, acceptance criteria).
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position.
Contract Details
This is a full-time, onsite role in Riyadh on a fixed-term contract.
