The Customer Portfolio Manager will demonstrate accountability for Project Management/Planning/Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. This role impacts approaches, projects, and programs in the functional area or affected business organization and ways of working.
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Roles and Responsibilities
- Oversee all contract performance-related activities typically tied to a customer site.
- Act as the interface between the customer and the project team, managing the transfer of information and requests.
- Ensure timely resolution of issues and keep the customer informed of project progress while negotiating changes, variations, and solutions to any arising issues.
- Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to the contract.
- Conduct proposal negotiation and contract administration functions on assigned proposals/contracts with minimal supervision.
- Serve as the liaison for the customer on contract matters, developing specialized knowledge in their discipline, and contributing towards strategy and policy development.
- Utilize judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology, or engineering.
Requirements
- Bachelor’s degree in engineering from an accredited university.
- Minimum of 8 years of experience in contract management, project management, or field engineering.
- Experience working with various customer stakeholders.
- Fluent in English - written & spoken.
Desired Characteristics
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Fluent in Arabic - written & spoken, is a plus.
- Knowledge and experience within the power industry.
- Demonstrated ability to analyze and resolve problems and lead programs/projects.
- Familiarity with Contractual Service Agreements and knowledge of the Field Service Portal (FSP) systems.
Additional Information
Relocation Assistance Provided: Yes.
