Customer Program Manager

The Splunk Professional Services (PS) team is expanding and seeks a skilled Customer Program Manager to lead customers and partners through their Splunk journey. This role involves managing sophisticated solutions from initial discovery through implementation. The ideal candidate will exhibit strong organizational, communication, and relationship-building skills, aiming to drive successful customer outcomes. Responsibilities include building customer trust, managing project plans, implementing detailed reporting, understanding customer-specific needs, promoting additional service opportunities, collaborating with sales teams, and ensuring effective delivery of projects.

Key Responsibilities:

• Lead and manage complex projects from kickoff to successful delivery.
• Develop and maintain project plans, including P&L and resource allocation.
• Implement detailed project reporting to reflect progress and risks.
• Understand and assess customer-specific requirements.
• Identify and promote opportunities for Splunk products and services.
• Maintain regular communication with sales teams regarding upcoming projects.
• Conduct the RFP/SOW process effectively.
• Ensure documentation and reporting are accurate and up to date.

Desired Skills and Experience:

• Bachelor’s degree in technology, marketing, management, or a related field.
• 5-10 years of experience in service/software sales or program management.
• Strong understanding of lifecycle services and enterprise software agreements.
• Proven leadership skills with experience in project management.
• Familiarity with Professional Services tools (e.g., Salesforce, Jira).
• Technical competence in translating customer requirements into proposals.

Work Conditions: Hybrid, Full-time (48 hours per week)

Location: Riyadh, Riyadh, Saudi Arabia

Benefits:

• Healthcare and Insurance
• Employee Stock Purchase Program
• Flexible Spending Benefit
• Flexible and Schooling Allowances
• Additional benefits may apply.

Application Period: 4th August for 3-4 weeks.