Customer Program Manager

As a Customer Program Manager at the company, you will play a crucial role in ensuring quality and great service that improves the life of our customers. Join a company that connects people worldwide and is committed to sustainability and service excellence. Your primary responsibility will be to design, implement, and oversee customs clearance programs and systems, ensuring compliance with the company and Saudi Customs regulations.

Location: Dhahran, Eastern, Saudi Arabia (On-site)

Work Conditions: Full-time

Key Responsibilities:

• Customs Strategy & Compliance: Develop and maintain customs clearance policies and procedures, ensuring adherence to Saudi Customs, GCC, and international trade regulations.
• Program & Process Management: Implement customs clearance programs and workflows, lead projects for system improvements, and collaborate with IT and Operations teams.
• Performance & Risk Management: Monitor customs KPIs, conduct compliance audits, and implement corrective actions as needed.
• Training & Development: Train operations teams on customs processes, develop training materials, and lead customs program team members.
• Stakeholder & Team Leadership: Manage relationships with customs authorities, drive a culture of safety and continuous improvement.

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field.
• Experience in the Saudi/GCC customs environment is required.
• Proven track record in program delivery and system implementation within a multinational setting.
• Management experience and strong business acumen.
• Customs broker certification or equivalent is preferred.
• Strong written and verbal communication skills in English; fluency in Arabic is an added advantage.
• Strong analytical skills, attention to detail, and ability to work both independently and as part of a team.

Our Offer: We provide strong career support in an international environment, a great culture, and a comprehensive benefits program. If you see a personal challenge in these versatile and responsible tasks, we invite you to apply now! We look forward to receiving your application.